Modernization of Ntuc Income

678 Words3 Pages
CASE analysis: Modernization of NTUC income, book Essentials of Management Information Systems by K Laudon, page 98 General problem solving steps: 1. Identify the most important facts surrounding the case. 2. Identify the key issue or issues. 3. Specify alternative courses of action. 4. Evaluate each course of action. 5. Recommend the best course of action. Questions from case: A. Problems faced. How resolved? B. Types of info system and business processes used C. Describe new system D. Benefits E. Prepared for the future? Below the questions will be answered in combination. Ad 1/A: Facts: Organizational issues: Tedious and paper based processes Here a value chain analysis could help: 1. Meeting with customers, filling forms 2. Submit forms , sent through courier to other department 3. Log, sort and sent to other departments for underwriting – random allocation to underwriting staff 4. Accepted proposals sent for printing to other department 5. Also sent for storage to warehouses 6. Log, store documents in warehouses Technology issues: * Hardware issues: crashes * Data storage issues: backup only of one day * Software program issues: COBOL programs broke down * No real time info available (for agents and advisors) due to batch processing, resulting into loss of opportunities for cross-product sales * No up to date information between departments; reliance on physical documents * Problematic connection of HP 3000 to devices used by agents for submission of documents * Availability problems (problematic access to information) with more agents telecommuting * IT team issues: internally developed products slow and time to launch new products ranging from weeks to months No relational database to track customer data/applications/accounts – loss of

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