Information & Management 42 (2005) 761–779 www.elsevier.com/locate/dsw
An empirical evaluation of stages of strategic information systems planning: patterns of process design and effectiveness
Varun Grovera,*, Albert H. Segarsb
Department of Management, Clemson University, 101 Sirrine Hall, Clemson, SC 29634-1305, USA Department of Management, The Kenan–Flagler Business School, The University of North Carolina at Chapel Hill, Chapel Hill, NC 27599-3490, USA Received 6 October 2003; received in revised form 11 May 2004; accepted 19 August 2004 Available online 30 September 2004
Abstract While much has been written about strategic information systems planning (SISP), two important aspects have been underemphasized. The ﬁrst is the planning process or how planning is accomplished. The second is planning evolution or how planning evolves as a learning system. Both perspectives can provide practical guidance on how organizations will change their planning process over time in an attempt to improve their effectiveness as well as leverage their investment in SISP. This paper draws on prior literature to identify key dimensions of SISP and its effectiveness. The evolution of these dimensions is studied as a three-stage model. The results provide an interesting insight into how planning evolves as organizations reconcile seemingly contradictory ‘‘rational’’ and ‘‘adaptive’’ dimensions of planning. This balanced approach to planning is shown to be more effective, providing strong implications for both research and practice. # 2004 Elsevier B.V. All rights reserved.
Keywords: Strategic information systems planning; Planning stages; Planning effectiveness; Empirical study; Planning maturity
1. Introduction Strategic information systems planning (SISP) has been the subject of much attention over the past
* Corresponding author. Tel.: +1 864 656 3773; fax: +1 864 656 6768. E-mail address: firstname.lastname@example.org (V. Grover), Al_Segars@unc.edu (A.H. Segars)....