Mis Southwest Airways Case Study

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1: Why is parts inventory management so important at Southwest Airlines? What business processes are affected by the airline’s ability or inability to have required parts on hand? Southwestern airlines are very high profile airlines and claims itself to be excellent in customers services i.e. getting passengers from one place to another with minimum delay. In order to maintain and to keep their good reputation Southwestern must be able to keep available supplies and extra inventory in stock and readily available. if the repairing of craft takes much time it may hamper its image and profitability. The effective inventory management system helps to get the repairing done so easily and efficiently at any point in time. the company needs a strategic plan to manage this process on a daily basis to insure that all supplies are on hand. Q2: Why management, organization and technology factors were responsible for Southwest’s problems with inventory management? The Southwest’s inventory management problems were owing to improper information system. All the factors such as management, organization and technology were responsible for southwest's problems of inventory management. one of the problems was lack of information visibility. The Management did not have the required information owing to lack of visibility that was attributed to poor technology implemented at the Airline. The organization was not having the updated system i.e. if any manager required any data; the system did not provide the ready viewing. This affected response times for everything from mechanical problems to part fulfilment. Moreover, the information system was unable to keep up with the increasingly large amount of the date generated in the

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