Mis - Chapter 8

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Information Systems Management CHAPTER 8 : SECURITY INFORMATION SYSTEM CASE STUDY QUESTIONS : 1. What management, organization, and technology factors were responsible for McAfee's software problem ? Management factor that cause to McAfee's software is when test simulations were done, management did not run these tests for Windows XP, with service pack 3, users using the McAfee VirusScan were using Windows XP service pack 3 and the VirusScan version 8.7, these were the individuals most affected by this faulty update download. The organization factor is the McAfee's staff did not work efficiently. The update for VirusScan was intended to deal with the new virus 'W32 / wecorl.a'. However, it was not known that this virus could make itself appears as the name svchost.exe, which is a Windows file that is critical to PC's performance. It was the slipup of the company to not detect this problem sooner. There was such a high demand for faster antivirus updates that lead to this slipup. The technology problem is without svchost.exe, Window computer cannot boot properly. McAfee determined that the majority of effected machine were using Windows XP Service Pack 3 combined with McAfee VirusScan version 8.7. They also noted that the "Scan Processes on enable" option of VirusScan, off by default in most VirusScan installations, was turned on in the majority of effected computers. 2. What was the business impact of this software problem, both for McAfee and for its customers ? The software failure problem brings an impact to McAfee which is the antivirus company's reputation was dropped. Besides that, the software problem also brings an impact to the customer. The users' computers

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