Minit-Lube Case Study

1100 Words5 Pages
Briefly summarize relevant background information from the case. Minit-Lube stations perform oil changes, lubrication and interior services in a spotless environment. To facilitate fast service cars can drive through three abreast. At miniit lube the customers are greeted by service representative who are graduates of Minit-Lube U. At Minit Lube the greeter takes the order which typically includes fluids checks (oil, water, brake fluid, transmission fluid, and differential grease) and the necessary lubrication, as well as filter changes for air and oil. There is a standard three members team has one person checking fluids level under the hood, another assigned interior vacuuming and the third in the garage pit removing oil filter. This way of working is designed to make sure the cars are moving in and out by 10 minutes. The idea is to offer fast services and hopefully better than their competitors. (Heizer, Render, 2011, p. 50) 1) What constituent the mission of Minit Lube? The mission of Minit-Lube is to provide fast and affordable services, hopefully less than gas stations, automotive repair chains and auto dealers while delivering better service. Supply the customers with a top of notch prevention care maintenance and interior auto cleaning, to keep the customers satisfy. 2) How does the Minit-Lube operations strategy provide competitive advantage? Minit lube use the 10 strategic OM decisions as follow a) Goods and services design According to Heizer and Render, designing goods and services usually determine the lower limit of the cost and the upper limit of quality. Minit-Lube has designed its goods and services with quality in such a way that customers are very pleased with the sites appearances. Its cleanness, coziness couple with fast and efficient services is just addition to the great service Minit Lube provides. In order for Minit Lube to

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