d. Psychological setting includes the moods, feelings, attitudes, and beliefs of individual audience members that affect how the speech message may be perceived. 3. Speaker: source or originator of the speech. Choices of topic, organization, and language will reflect the speaker’s interests,
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs.
Some of the stage one exploring skills include; Open ended questioning, silences, focusing, empathy, paraphrasing, structuring and summarising. Stage two is about Helping the client Establish Aims and Goals.The primary purpose being to facilitate the client in developing an objective understanding of their situation. Here the helper/listener assists the client/speaker explore their options and possible goals. By establishing what the client/speaker really wants and needs they are then encouraged to consider new perspectives and possibilities auctioning those that are realistic. By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise.
Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them. 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs.
Legitimate power – The incumbent has authority 4. Information power – Has special knowledge which is valued by the other staff. 3.2 Explain how to address power imbalance in own supervision practice. When I personally give a supervision on a member of my staff I make sure that they realise it is a session for support and not for anyone to say how badly they are doing. I feel that a supervision should be supportive and encouraging.
To have an effective communication you have to put all these into prospective before you deliver your message to the recipient. FEEDBACK Your recipient will provide you with a feedback to your message it might be verbal, a reaction or non-verbal. The response of the recipient will let you know if your message has been understood or misinterpreted. If it has been misunderstood you however have the chance to send your message again. CONTEXT The situation in which your message is being delivered is the context.
Second, is active listening, to become an active listener you have to “respond to feelings, encourage the speaker to get in touch with his or her own thoughts and feelings by phrasing what was just said, ask questions and give your undivided attention.” (Roland, 2000) These are some steps that researcher recommend for active listener. And lastly “Active listening techniques are especially useful in the counseling process as the supervisor attempts to ferret out problems.
Use the correct language, take time to say things, speaking quickly can cause confusion. Good body language and eye contact is essential. 2.3 Describe a range of communication methods
3) Team leaders and team members need skills to develop effective teams. Is this statement correct or wrong. If there are any skills needed by the team leaders and team members to develop effective teams then discuss them. 1) How did the GM distinguish between the two target groups to make his communication effective? 2) What is the main advantage of direct face-to-face communication, as against communication through circulars or memos?
An inquiry of the audience can be made through direct observation, making an inference from the observation or data collection. The speaker must first consider the audience that will be addressed and take their every requirement into account (Lewis 1989:125). By taking into account the factors of the audiences situation, whether they want to attend or not, and their interests and knowledge on the presentation will allow the speaker to identify the audience’s predisposition to listen to the information and ensures that the