Marketing Research and Segmentation Problem

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The dynamic nature of the health care industry requires assiduous consideration to the preferences and opinions of the consumer. In an attempt to provide a health service driven by consumer preferences marketing research must take place. Marketing research gathers and studies the complex needs, and concerns of the consumer to develop a strategy that meets the demands of the consumer. Research could predict demand and increase market share in a time when a marketing dollars need to have significant impact on the consumer. One way to narrow the market is through market segmentation. Market segmentation allows an organization to target consumers who will value a particular service based on common characteristics. It is also considered to allow the organization to bend the supply to the will of demand (Berkowitz, 2006, p. 164). Lifestyle is an important aspect affecting a consumer’s decision-making process. It is a lifestyle in which people live as demonstrated by how they spend their time, what they think, and the interest they have (Berkowitz, 2006, p. 111). Lifestyle Analysis The marketing director of Jones Memorial Hospital use target marketing, and market segmentation to determine and meet the needs of the consumers. The marketing segmentation process will divide the total market into separate and distinct groups based on psychographics, socio-economics, demographics, and behavioral basis. Research and data collection are fundamental to the segmentation concepts and process. Market segmentation effectively can develop marketing plans for specific groups, and focus on subgroups of prospects that have the greatest potential to become customers. Jones Memorial Hospital (JMH) is a 70-bed facility that provides a full range of services to the small town of Wellsville, a greater population concentration of the county, and several surrounding rural communities.

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