Develop and document, on behalf of an organisation for which you do or might work, a detailed process whereby it will be possible to investigate, identify, assess, and include the needs of customers in planning processes. Activity 1.docx How can quality, time and cost requirements be balanced? It's all about the expectations of the customer and what they intend on using it for. If they pay a premium price for a product then they expect it to be of premium quality and a quick turnaround. If the product is of low value, then the quality expectation isn't so great.
One issue surrounding business is the relationship of the business to the consumers. Kant’s theory is deontological and objective because it looks at the morality within the action itself and not the result from it. Kant’s theory expresses the importance of treating people as ends in themselves, rather than only as a means to an end. This approach is helpful as it means that businesses need to use their consumers as not only a means for a profit, but also use them as an end e.g. the products that are supplied are of a certain quality.
• Measure quality and price together – i.e. don’t award contracts based purely on the price tag. • Remove barriers that stand between people and their right to pride in their work. • Train managers to help improve quality and productivity. • Adopt a philosophy that makes delays, mistakes, defective materials and defective interactions between people unacceptable.
Another difference in service marketing is marketing the quality of your service. When it comes to product marketing for quality, the quality is shown within the product itself. Where as service marketing quality can't really be shown. That's why building a relationship is key for service
What is the relationship between differentiation and positioning of products or services? Is the repositioning of the product in the simulation as you had expected it to be? Explain why or why not. Customizing options are extremely important to existing and potential consumers. For Thorr’s optimal marketing, they would also include lifestyle image, service offerings, quality engineering, and price.
Building a positive regard with your client however, goes beyond your own personal beliefs. It extends to your ability to observe, listen and detect relevant information and apply that to your work with the client. For example there would be no benefit in using a script which either the client cannot identify with at a personal level or which uses in imagery something which the client has a fear or phobia of such as an escalator. This
What does it mean to be culturally competent? Cultural competence can be defined in many ways but generally means to deliberately set out to develop an awareness of one’s own existence, sensations, thoughts and environment without letting those things have an overbearing influence on those who do not share the same thoughts or have different backgrounds. It also means obtaining, demonstrating and understanding other people’s cultures—accepting and respecting our cultural differences—and if necessary adapting our approach or care to be congruent with the other individual’s culture. This definition applies whether we are dealing with patients or clients or interacting with someone in the grocery store. There are no interpersonal interactions we should have in which we do not at least consider a cultural context.
Planning Phase * This phase involves determining the subject the test would cover. In other words, establishing a blueprint/plan for the test. * We would ask ourselves the question what attribute, construct or characteristic will it measure. If we take an example related to tests conducted with regard to pre employment screening one would look at constructs such as the individual’s ability/potential to do the job, his/her attitude which relates to personality (to be a sales person one cannot really be an introvert but a people’s person) and integrity of the individual as no employer wants to employ someone who could turn out to be dishonest in the future. These are just a few examples of the constructs that would be measured.
Perry and Wise defined public service motivation PSM as “an individual’s predisposition to respond motives grounded primarily or uniquely in public institutions”. The main principles of PSM are attraction to public policymaking, commitment to the public interest and civic duty. I do not consider appropriate to extend myself in the value and limits of PSM. Just mention that PSM is a tool that mitigates the principal agent problems, in combination with the other strategies proposed here, it will decrease other potential problems. In general terms, the advantage of implementing this strategy in the social contract is that agents will respond to the incentives of altruism, solidarity, conscience, and government reputation, recovering the idea of public ethos.
What exactly is an advertisement? By definition it is a form of communication intended to persuade an audience (viewers, readers or listeners) to purchase or take some action upon products, ideas, or services. However, in today’s society advertising is much more than that. Ads are a constant source of images in which hidden and underlying messages reinforce the stereotypes we have all come to view as the social “norm”. Essentially, ads are not merely just a form of communication intended to persuade an audience to purchase a product, ads are a form of communication in which everyone is persuaded what to view as normal.