Market Segment - Oasis of the Sea

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1. Segments analysis A market segment consists of a group of customers who share a similar set of wants. The top key features that cruise customers look for, regardless of their age and income, are the same. Therefore it is best for Royal Caribbean to focus on traveller’s personality, lifestyle and value, rather than using demographic or price as deciding factors to develop the marketing strategy for Oasis. In the cruise industry, travellers can be divided into 7 segments according to their psychographic characteristics. 5 of them are desirable and we rank them as follows Priority | Customer Segment | Size(%) | Profitable | Growthpotential | Users Characteristics | 1 | Explorers | 20 | High | High | * Platinum customers (most profitable) * Not Time/money constrained * Have disposable income * Take longer/exotic and cultural learning cruises * High customer lifetime value (discount). Repeat customers in the future * Respond to marketing stimuli | 2 | Escapers | 30 | Medium/Low | Medium | * Gold customers – desirable and profitable * Core of the cruise market * Time constrained and price-sensitive | 3 | Marines | 10 | High/Medium | High | * Gold customers - young professionals * Always auditioning better ships, like outdoor activities (shore excursion) * Active ship design strategies and internet marketing target, media-involved | 3 | Admirals | 10 | Medium | Low | * Gold customers * Traditional, less risk taking, older and loyal * Not very likely to respond to marketing | 3 | Little Mermaids | 10 | High/Medium | Medium | * Gold customers (profitable) Upper-middle-class families * Time constrained * Family orientated and like leisure activities | 2. Segment selecting The strength of Royal Caribbean’s cruise business lies in contemporary/premium. Over 70 percent of its cruise

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