NVQ3 TASK B 206 Handout This handout has been designed to assist you during this staff induction, It should be used as a guideline, and read in conjunction with the rest of your induction folder contents. Agreed ways of working, means that this company, managers, colleagues and yourself, are bound to work to an agreed set of guidelines, policies, practices and procedures that have been prepared and designed to incorporate the whole company, and to bring consistency to the team as a whole. Limitations are set out within your job role description. Please identify these limitations, and ensure that you work within this role. Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively.
Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
This means that companies will often omit negative aspects of the position from job postings in order to avoid scaring off applicants. If a company is to compete with these other companies that hide negative aspects of the position to be filled they must make their job postings competitive. An argument for using realistic recruiting policies is that trapping employees or “springing the bad news” on them after they are hired will no doubt raise the cost of retention. As employees find out the entirety of their job after they are hired many of them will no longer see the position as an opportunity and may soon begin searching for new
2. Complete the Marketing Plan. After working with your teammates, the component manager will develop your Marketing Plan (described in detail in this unit’s lecture). Use the rubric for the Written Plan to organize your information and to ensure that you have met the course requirements for this section of your business plan. 3.
Group and organizational dynamics consist of group behavior and organizational performance. Effective communication is needed to create productive human relations. Communication is an essential part of the structure of any organization. It is imperative that the staff successfully communicate with each other, in order to productively meet each agenda (Thomas, 2005). To inform the staff that delegation has occurred, Anne should hold a department meeting.
HR will select individuals based on there experience, performance appraisal and a pre-screening interview. If applicants pass the pre-screening by HR the Vice President will interview the candidates. Employee records will be readily available as all candidates are being hired internally. The Vice president and HR are in the process of developing a compensation and promotion plan that will consist of a base salary and bonus structure. The training program will focus on the new sales strategy and center around the short and long-term goals of the company.
However, they continued to use the testing process to select the right candidate for their organization. As we have learned testing has and continue to be used to discover the personality, knowledge and physical capability of potential job candidates. The knowledge test predicts whether or not a candidate will be able to adapt to knowing how to do the job. Personality testing lets employers know whether or not an individual will be a great fit for the organization and other around them. Finally, the use of the physical fitness will assure employers that the individual is able to perform up to
Followed by Leadership skills and customer service training, which is important because of the face to face contact with the clients. This training will ensure that they can represent the company to the highest standard. Communication training will follow Leadership skills and customer service training, InterClean wants to gain the trust of all current and future clients. For InterClean communication with the clients is a top concern it is imperative for the organization to maintain theses relationships. The communications course will teach the employees how to resolve problems and concerns with services or products.
The company should always give a realistic job description accompanied with a self-assessment survey. Many ideas should be job shadowing, ride along with a current employee, asking more question and giving more answers in the interview process, let the applicants meet employees and ask questions they might now feel like they can ask you, in other words let them feel the job out first and in this process you can get a better read if the employee would be a good fit for the company. The pre-employment testing is the most important thing that HR can do to make sure that the employee will be the right fit. HR needs to review the job history, experience do the thorough reference and background checks and in the interview give the behavioral interview with a personality assessment this will give a better feel for the employees work ethic. Provide an open line of communication between employees and management or HR.
HR Training Class BUS 530 Employee customer service training refers to teaching the employees the skills which are required to deal with the customers so as to provide maximum satisfaction to them. Under this type of training the employees are imparted the necessary knowledge and skills so as to improve their effectiveness and efficiency. While planning a customer service training program for the new employees it is necessary to assess the needs for imparting such training to the employees. Needs assessment is the process of evaluating the organization, employees and their tasks to understand what kind of training if any is required in the organization. It is necessary to assess the areas where the new employees lack skills and knowledge