| Tesco use their representatives to get their products across.They also use telephones to call other businesses in other countries. With face-to-face communication, there is a less chance for misunderstanding. | Verbal communication is used during meetings, offices, and this may come from the management and staff. | Written communication | Diagrams, graphs and charts, e-mails, letters, memo, progression sheets. | Writing is the use of physical symbols to represent words.
Business Communication Task 1 P1 In this task I have been asked to select a large organisation, in which I have selected Tata Group and have been asked to explain/evaluate the several types of information used, the sources they get the data from and also why it’s suitable to the business’ strategic choices. Verbal information Verbal information is the information between individuals by using speech/ oral communication. The distribution of information amongst individuals by the use dialogue. The use of verbal communication is using sounds and words to express yourself. Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store.
Business Communication Task 1 P1 In this task I have been asked to select a large organisation, in which I have selected Tata Group and have been asked to explain/evaluate the several types of information used, the sources they get the data from and also why it’s suitable to the business’ strategic choices. Verbal information Verbal information is the information between individuals by using speech/ oral communication. The distribution of information amongst individuals by the use dialogue. The use of verbal communication is using sounds and words to express yourself. Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store.
Explain the different types of business information, their sources and purposes. Different types of information being used: | Explain Theory | Give an example of LTM using this type of information | What was the purpose of the information | What was the source of the information | Verbal | Verbal communication is the passing of information between people through using speech. | An example of verbal communication could be the finance department having a meeting to discuss future plans. | The purpose of this information could possibly be to ensure that London Transport Museum can communicate sales promotions successfully. | This source of information is an internal source in the finance department this is as they create the sales promotions and impose them.
Unit 1: Communication in a Business Environment Introduction This unit is about developing the skills and knowledge of communication needed within a business environment. It explores the different methods of communicating with others, whether this be verbal or non-verbal, and how different methods of communication are used within a business. It also looks at how to use spoken language and body language appropriately, as in the tone of voice used when talking to a client on the phone or a smile when greeting visitors to the office. Lastly it looks at the language, content, structure and accuracy of information in written communications relevant to the role of Reception and Office Administrator within Crossroads Care South Central. 1 Understand the requirements of written and verbal business communications 1.1 Explain why different communication methods are used in the business environment There are various methods of communication that should be used within a business environment for it to run efficiently.
First impressions will be formed during the initial conversation between the two. It is where the client can talk about themselves, but can also learn about the hypnotherapist, thereby leading both parties to decide whether counselling and hypnotherapy is the right course of action. It must be noted, that for the purpose of this essay the topics discussed are listed in a regimented order. However, in practice the conversation would be much more fluid, and as long as all the relevant information was gathered and discussed, it would not matter in which order these factors were covered. A vast amount of information must be gathered during this meeting, as well as other matters such as housekeeping (fire exits etc) and other safety issues covered.
Meeting minutes are formal paper, which can be viewed only by the certain members of staff. Meeting minutes can be sent through E mail, which can be viewed only by the person sent to. The purpose of a letter is to send a hand or computer written, and printed out message to certain people, using mail. Some features of a letter include sending memo to workers. The purpose of a memo is * To persuade to action * To issue a directive * To provide a report Some features of a memo include.
D1 • Identify and explain two strategic decisions made by the business. • Identify what information was used to make these decisions. • Evaluate the appropriateness of the information used to make these decisions. Task 2: Be able to present business information effectively Criteria : P2 P3 P4 D2 Due Date: 18.11.13 Scenario You have been asked to attend a meeting to present the results of an investigation into the effectiveness of the sales and marketing of a particular product or service by the business. This includes the way in which information is communicated to the customer.
There are various purposes and reasons why different ways of communications are used and when it’s seen most beneficial to use them. Strategic management is the process by which organisations determine their purpose, objectives and desired levels of achievement. It would help a school decide on actions for achieving these objectives and also allows them to implement the actions, and then assess progress and results. In order to establish strategic direction, the school would require large amounts of information from both internal and external sources. Once this information is obtained a SWOT analysis is used, which is a tool used for auditing the organisation and its environment.
Task 1(P1) To answer this task you will therefore need to interview the manager of a local business. This could be a firm that you work for, a shop that you visit regularly or even a family business. Your interview should find out the following: • The types of information they use with examples • The sources from which they get information • The purposes to which they put the information Different Types of information There is a different and wide variety of ways information can be used and sourced, and with an effective business person, they will research the information from a range of different sources before making that decision on which one their business should use. The types of information are: Verbal, written, onscreen, multi-media, and web based. Verbal information This type of information is based on a face-to face verbal communication and is considered the best way to communicate both internal and external.