Communication is used every day by everyone, be it verbally, physically or in writing, Communication is used in the work place to help locate and solve problems. It is used to understand and elaborate on situations. By using communication, we are able to form relationships and a sense of understanding, 1.2 Explain the reasons for knowing the audience to whom communications are presented. Knowing the audience can help you to deliver the communication properly. Depending on what audience you have, you can communicate more effectively, getting your point across better by changing the way you express your ideas.
I will be looking at all of the features to get an entire observation on the business communication used and the reasons why. There are multiple types of information that Tesco uses on of these is verbal information. Verbal information is face to face information used to communicate with people using verbal means, Tesco uses this to communicate with customers taking in likes and dislikes of the customer to see how they can improve their service. Another type of information that Tesco uses is on screen information this is information viewed through media and is useful as it allows customers to see new products being sold this form of information usually includes graphics, text, animation, audio and video. Graphics are important to an organisation such as Tesco as it allows comparison to other competitors such as Asda or Morrison’s to show which organisation is the superior.
Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from. It is important that you look at all aspects to get a whole view on the communications the business uses and why. Companies you may wish to consider: * BP * Thorpe Park * Ford
They tend to rely on work for their income, bonuses, discounts, bonuses and holiday pensions. This meaning they either like or do not have to like their job but they are still working because they need it to live by. Although they are helping Tesco by a significant amount they may take this as a chance of security for their futures and also a chance of meeting new people. Workers at Tesco maintain a big job at hands, as they have to show customers the respect and the idea of customers coming by again. Managers You may feel that managers have a different type of job to workers as they do different things to workers but in actual fact they too work to live by on.
P7 – Outline electronic and non – electronic methods for communication business information, using examples for different types of audience. The importance of effective communication Having the ability to communicate in an effective way is about adapting the content and also the method of communication to suit the different people receiving it. i.e. the businesses customers. A range of communication methods are electronic and non-electronic.
Case 9.1 A dispersed workplace 1. In this case you have to communicate and make people feel like they are a part of organization and very important with our organization that mean you have to share all in formation to them by E-mail or Bill board for update information and knowledge that they need to know about our organization. Next step you have to create weekly or monthly meeting by invite them to come to your place or use TV conference meeting for received their information and discuss together to solve their problem or give them advice. This strategy can make all employees feel like one of team and they would cooperate of organization activity to achieve target. 2.
If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly. They may ‘give up’ if they feel under pressure. • Eye contact and visibility, body language. Much of communication is visible. If a person can have eye contact with you and pick up o body language and other visual cues it will help their understanding and communication.
If the communication we are interested in is more about the raw information, we would most probably prefer to pay attention to the words and their meaning. Unwillingly (or intentionally too) though (without maybe even realizing it) we will be noticing much more, from peoples facial expressions, eye contacts, tone of their voice, body postures, gestures, how they breathe, and how close they are to each other. Facial expressions Our faces express lot about our inner state of mind, about our emotions. Frowns around eyes and mouth, colour of the face, tension in facial muscles (on the forehead, around the mouth,..), whether the mouth is closed or opened and in what way - all these will indicate whether we are happy or angry, worrying, concerned, bored, sad, anxious etc. Eyes and eye contact When there is interest, excitement or affection, our pupils are bound to be bigger and eyes opened.
There are many barriers in communication, speaking a different language may need a translator, they may have a hearing impairment, so a hearing aid or loop system must be used. Illnesses can cause a barrier, these can cause confusion and mistakes to be made. Sight impairments, this is where computers and braille boards can be useful. 3.3 Explain how to overcome barriers to communication. You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs.
Our voices are colored with emotion and attitude. In addition the subtle nuances of pitch and loudness, intonation, facial expression and posture make this communication pattern much more complex. A language must pass through the filters of emotion, culture, situational context, and personal beliefs. These filters will influence the listener's perception and interpretation of our message resulting in either acceptance or rejection of our ideas. These are as follows: • Emotions: An individual may be joyful, anxious, upset, expectant, excited, or in any emotional state.