PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
Assessment methodology Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information. STANDARDS 1 Understand the context of supporting skills for everyday life 1.1 Compare methods for developing and maintaining skills for everyday life 1.2 Analyse reasons why individuals may need support to maintain, regain or develop skills for everyday life 1.3 Explain how maintaining, regaining or developing skills
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
These are in place not only to protect and guide individuals, but also their families, friends, their property, work colleagues, your employer and yourself. Working in care you are accountable for your own work and to take responsibility for maintaining & improving your knowledge skills. Keep accurate and up to date records and protect confidential information. Safeguarding individuals from harm or being treated unfairly. Understand that people have the right to make choices, help them to remain independent, fulfilling their lives.
Supervision are a great communication tool with staff. From my experience of supervising staff, I became aware that the staff tend to raise issues which are essential for the safety of the staff or the people we support. For example, one of my staff team raised some concerns around a hoist and said that the hoist was not working effectively and therefore puts at risk all staff and people we support at risk. These kinds of concerns are important for the managers to be able to act upon them swiftly. It is pivotal to develop a good rapport with the staff and build a trusting relationship otherwise the supervision is not effective.
b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met. Effective communication allows the individual to know what options and choices are available to them regarding their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. The service user would be a good and effective way of finding out information if they have the capacity to identify their needs.
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
Be able to meet the communication and language needs, wishes and preferences of individuals | TASK 2 2.2 Identify Two ways of finding out the communication and language needs of an individual In your work place For each method, describe how effective it is at establishing the needs of the individual. Method and what factors need to be considered when promoting effective communication Method One | Verbal | How effective is this method?Method: | Able to understand and express their needs
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
2.3 Assess own preferred learning style. Learning style: visual, aural, tactile, kinaesthetic; activist, reflector, pragmatist, theorist 2.4 Analyse influences on own learning in relation to learning theory Own learning: motivation, responsibilities, experiential, learning from others, learning by Doing LO3 Be able to suggest strategies for delivering and assessing learning in a health and social care workplace. 3.1 Describe factors to be considered when planning a workplace learning programme. Factors to be considered: benefits eg for the user of services, team, organisation, individual; quality systems; learning outcomes required; resources available; scheduling; occupational standards; learning styles 3.2 Present relevant teaching strategies to