London Ambulance System Failure

405 Words2 Pages
Introduction. Computerized systems are becoming a key component to efficent working of organization.I am going to briefly explain what london ambulance services is all about and how it failed.las(london ambulance service) was founded in 1930 itis the largest ambulance service worldwide responding to emergency calls screening them and dispatching of ambulance to the incident scene this service cover a greater london area of 600square mile and is associated with fireservice the civildefence and metropolitan police it became part of the nhs (national health service) in 1974 and was funded by the government.it consists of accident and emergency service and patient transport service.the system moved for manual operation to computerize operation with the aid of cad system,the purpose of this paper is to investigate the implementation of the las cad(computer aided dispather)system as well as it short coming . The cad system functions typically consist of taking of calls about incident autonatic resource allocation, communication of incident ,amubalance,management and location of suitable equipped and staffed vechile in order to minimise respones times ,production of mis reports to support longerterm resource allocation.las cad system went live for the first time in 1992 unfortunately they where bugs in the system the system had four primary flaws itdidnt give accurate data status of the ambulance,it didn't accept errors made that occured in normal day to day use of a computer system,the system had blackspot Which meant the user could not see everything on the screen and finally it stored informations that where not needed .it major failures of the las cad are 1) management problem 2)preconditions of the cad contract3)system specification and designing 4)staff training 5) testing.the las needed to continue cad system implementation with proper time to design and
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