2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal. Depending on whom we are dealing with and what the situation is we may use one or the other or a mixture of the two. You will be dealing with many different people at the work place. When we are with the family we are very formal and much softer with the client to make them feel comfortable. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication.
What are they attempting to achieve and what their level of understanding is. I also need to understand and consider how my message maybe received by communicating clearly to help avoid misunderstandings and potential conflict with others. In a group setting I also have to take into consideration that attendees are treated with respect given
We try to be polite, reliable and respond quickly to show interest in others and their opinions and values by our choice of words and comments. We ask for other people’s opinion/insight and try to respect cultural, religious, ethnic, age and gender differences. We try to find commonalities with people we're communicating with like shared friends, interests, events and build relationships based on this. Focus on the positive and not the negative. We try to make eye contact without staring, don’t show distaste or boredom by yawning, frowning, shifting my weight, crossed arms, roving eyes, looking away, interrupting, talking in a loud, angry or monotone voice, etc.
1.1 Identify different reasons why people communicate. To express needs :- This could be to share ideas or information, for reassurance to express feelings, to build on a relationship, socialise, to ask questions, to share experiences. Individuals communicate to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions with others, feelings, knowledge, emotions. To also give encouragement and show others they are valued. 1.2 Explain how effective communication affects all aspects of own work.
INTRODUCTION - INTERPERSONAL COMMUNICATION: Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and nonverbal messages: it is face-to-face communication. (www.skillsyouneed.com) Furthermore, interpersonal communication is not only about what is actually said, as in the language used, but how it is said and the non-verbal messages sent through the tone of voice, facial expressions, gestures and body language. When two or more people are in the same place and are aware of each other’s presence, communication is taking place, no matter how subtle or unintentional. Without speech, an observer may be using cues of as stated above: facial expression, posture and dress to form an impression of the other’s intentions, emotional state, role, and personality (www.skillsyouneed.com). Although communication may be not intended, people receive messages through such forms of non-verbal behaviour.
1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.
Rapport refers to the trusting relationship between the ethnographer and the participants (Identity, Race and Power 2013). Through these interpersonal relationships with participants, ethnographers are able to gain access to information on the lives and culture of the individuals. “These participants known as gatekeepers have the duty to protect the scene and to screen outsiders” (Sterk 2012:38). Thus, these are the individuals ethnographers should seek to develop relationships with in order to gain access to the rest of the group. Although, these initial connections are helpful in enabling entrance into
We learn our self-concept through communication with others. We learn important facts about ourselves from reflected appraisals. Reflected appraisals serve as an influence to our self-concept. A reflected appraisal is what we think other people think about us, and in many instances, the way we believe others perceive us is how we in turn view ourselves. "We get messages about who we are from all of the people around us and these messages are most powerful when they come from significant others.
In other words, it’s not what you say but rather how you say it. Remember our selection, use of words, and delivery are also being perceived and interpreted by the receiver on the other end of the communication process. For instance, according to Julia Wood, she states, “Communication influences how we perceive people and situations”. (Interpersonal Communications, 2010, pg. 68) To repeat, the observations that we make daily affect our use of words.
Cross Cultural Experience Introduction Cross-cultural experiences can be defined in several ways. Some view these experiences as a gateway to interact with people from diverse culture, often experiencing things unfathomable in relation to one's own life. Also, some would say that cross-culture is a way to understand people of all races and circumstances, lowering the threat of war and misunderstandings. I believe that cross-culture means all of these ideas. It’s a way to explore others world or culture from their words.