Karen Leary Essay

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Case 1 Karen Leary (A), (B) 1. Statement of the Problem A. Definition. Karen Leary should decide how to respond to Tom Chung's request for an office (Karen Leary (KL) (A), p.8). B. Analysis. Karen Leary is facing a possibility to lose one of her financial consultants (FC) Ted Chung because he tendered his resignation saying that he will transfer to another Merrill Lynch office if he will not receive an office immediately (KL (B), p.1). There is no wide spread practice to transfer FCs from one office to other in Merrill Lynch (KL (B), p.1). Besides this, a private office is a reward for a long-term, highly profitable work in the company and FCs are considering it as a symbol of recognition for their achievements (KL (A), p.1). Ted Chung came to the company recently and opened just one account although this account is for a substantial amount (KL (A), p.1). He is only one person who was hired to develop the prospective Taiwanese market (KL (A), p.1). Ted and Karen have different visions of the process of gaining clients, but Karen allowed Ted to work in his own way, feeling that the Taiwanese market is a specific market and should be developed using approaches according to Taiwanese cultural specifics (KL (A), p.6). 2. Proposed Solution Karen rejected Ted’s first request regarding a private office, but she promised “to think about it overnight” after Ted’s threatening to leave. Karen didn’t decide at that moment if she should satisfy Ted’s inquiry or not because she didn’t understand exactly if Ted told her the truth about his intentions or he was just “challenging her authority”, but finally Karen allowed Ted to leave her branch office. This solution is not written directly, but we can infer it from the last paragraph of Karen Leary’s (B) case. Karen tells about the situation in the past tense and says that she didn’t receive any kind of apology

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