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Interview Essay

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Interview of an Insurance Field Adjuster 

As I fumbled through radio stations, the unforgettable memories of 
a horn blaring, tires screeching, and turning just in time to see a truck 
smashing into my car came flooding back. Glass shattering, the airbag 
deploying, I had gasped for breath from the sudden impact. It is sad that 
most people will have to go through a car accident like this one at least 
once in their lifetime. Dene’ Richardson was the insurance adjuster from 
Shelter Insurance Company who was assigned to my case. Her 
professionalism, courtesy, and understanding changed this horror story 
into just another chapter in my life, a chapter which I am now able to 
look back upon as a valuable learning experience. 

The morning sun warmed the air that April day. It was Thursday 
around nine a.m. when I arrived at the Shelter Insurance building. I 
looked around Dene's office noticing her diploma from the University of 
Oklahoma and a couple of certificates for the insurance company hanging on 
the wall. 

Directly behind her was a quotation in a small frame. It read, "When 
looking for the reason why things go wrong never rule out sheer 
stupidity." I asked Dene’ what it meant to her. Dene’ looked at me and 
said, "People come into my office thinking I have all the answers and I 
can give them everything they want." It is easy to see that Dene's 
knowledge is what people desire. With her professionalism and courtesy 
she is able to ease the suffering of her clients and not compensate them 
more than the company is willing to. About that time the phone rang, and 
she picked it up and said, "Dene’ Richardson." She listened for a few 
seconds as she tapped her pen on the desk, and finally said, "What is the 
claim number." As if she had done this a million times, Dene’ told the 
person on the phone to go ahead and extend the car rental and then hung up 
the phone. Clearly Dene’ handles her work swiftly and methodically easing ...

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