This includes their needs, their culture, their means of communication, their likes and dislikes, their family and other professionals’ involvement in order that we can promote and provide person centred care and support to the individual. This is a lawful requirement under the Human Rights Act 1998, Health and Social care Act 2012, and Codes of practice for Social Care Workers. Person centre values are a holistic approach and should involve not only the physical needs of the individual but the spiritual, emotional and social needs as well. Also finding out any goals and expectations of the individual. These values should underpin all work in the health and social care sector when they are followed as they should be then all individuals should be able to feel that, and health and social workers should ensure that: all individuals are treated with dignity and respect the individual is supported in accessing their rights the individual is treated as an individual the individual is supported to exercise choice ensure that the individual has privacy when they want it support the individual to be as independent as possible Person centred values provide a foundation on which we can base and build our practice.
Communication between work colleagues is essential, so that it ensures a continuity of care for the servise user, and all staff are aware of the current needs of the client. COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK how . Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meeting,Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.
Outcome 1 - Understand the application of person centred care approaches in health and social care 1.1 person centred values must influence all aspects of health and social care work because Person-centered is about providing care and support that is centered or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition, for example, Dementia and learning disabilities, it doesn’t mean that they require the same care and support. Developing a clear understanding about the individuals we are working with. Will help carers understand their needs, their culture, their means of communication, their likes and dislikes, their family and other professionals’ involvement so we can promote and provide person centered care and support. Person-centered values provide a foundation on which we can base and build our practice.
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
We also, could not do our job without the fantastic input from the many voluntary organisations working within the hospital such as multi faith leaders and support groups. It is important that all of these individuals work closely together to provide an holistic approach to the care the patients need and receive. You should strive to be courteous and trustworthy ensuring that you are able to give excellent verbal and written instructions and able to follow these instructions as prompted by others where your skill set allows. Showing the necessary willingness to continually improve your skill level is also paramount. 1.
Working with all professionals, interpreters, audiologists, GP’s etc, as a manager ensuring staff are adequately trained in all areas and mandatory training is up to date can eradicate many issues. 3.3. Propose improvements to communication systems to support partnership working. Collating or collecting information is essential in monitoring the effectiveness of the communication systems. We can collect the information observing, getting feedback from others and recording information.
[01] Introduction to Communication in Health, Social Care or Children’s and Young Peoples [01:1]Understanding Why Communication is important in the work setting Communication within the work place is important for many reasons 1. You need to be able to communicate with clients to understand their needs and requirements in order that you can assist tem with the daily tasks required in each individual case. 2. You need to be able to pass any necessary information on to the correct staff members so that any needs or requests you have become aware of are also known by all other necessary members of the care team so that a good level of continuity in care is maintained [01:2] Be Able To Meet The Communication and language needs wishes and preferences Of an Individual There are many communication barriers that may need to be crossed within the work places here are a few and how I would attempt to bridge those barriers 1. Deafness This can be overcome by the use of sign language or written notes if the client is able to lip read then direct facial contact should always be maintained when having a conversation or when daily chores need to be assessed 2.
HSC41: Use and Develop Methods and Systems to communicate, Record and Report. Communication is an integral part of care therefore its effectiveness to ensure that care is delivered as required and problems dealt with accordingly. It is about how people respond to each other in many different ways, thus it is an important requirement as a Team Leader that I understand and use good communication skills in order to develop relationship with individuals, relative, other professionals and staff. I provide active support by adhering to the policies and procedure for information sharing regarding individuals as stipulated by the organisation. For example, prior to admission, an assessment of the individual’s relevant long term social and medical history is carried out and documented, and all staff members have access to these records.
Competency was frequently employed to determine staff skills against the requirements of a position. It was also used to support staff development, as a tool to facilitate individual performance review, and to identify the ongoing professional development needs of individual staff (Baker R., 2003). Each staff in the ward should have their own competencies on functional, team and organization effectiveness according to their different levels of position including Registered Nurse, Enrolled Nurse and all the supporting staff working in hospital. Since the competency of each level of staff is embracing or adding on to that below, being an APN, he or she should familiarize with each level’s core competency in order to lead and supervise them to ensure the high standard of care in the ward. According to World Health Organization, “standard of care” is defined as a generally accepted level of care or set of processes that all practitioners should follow in dealing with a specific patient or disease.
The role of communication in health and social care Communication is a key to our society, it allows us to build and maintain relationships, motivate and change ours and others attitudes. As health and social care workers we strive to communicate effectively with every person we come into contact with and provide support for every individual, whether giving a service user results at the doctors or helping someone gain confidence and selfesteem; or in a rehabilitation centre where every person is different; this essay will discuss the different roles communication plays in the health and social care industry. What is communication in the health and social care setting? Firstly a health and social care setting is a broad term used for people who are in the health and social care industry; this could range from the medical sector such as a doctor, nurse, physiotherapist, and dentist as well as people who are there to support others, such as a councillor, mentor, probation officer and social worker. As you can see the health and social care industry is vast.