Carl Rogers, The author of the essay “Communication: Its Blocking and its Facilitation”, presents the idea that communication between people today is struggling. Rogers states that the “major factors in blocking or impending communication” is due to “our very natural tendency to judge” other people’s thoughts, ideas, and opinions without ever being in their shoes (419). Rogers goes in depth on the overlaying problems of communication these days but also gives us various ways to help us communicate on a new level of understanding. When communicating with individuals, we must listen and not immediately judge the person. Rogers puts blame on this as one of the biggest reasons for communication breakdown.
LEARNING QUESTIONS WEEK 1 DeVry University 1. It very important for HR to be a strategic business partner that way everyone has the company’s goals and missions at heart and there is no misunderstanding as to what is expected. With the appropriate partners, a company will grow successfully over time. It is hard to have a business relationship if there is no understanding of what is truly needed or if a department is left out of the loop. The HR department is one of the most valuable departments in a company.
“In a professional setting everything you do must involves communication”. (Locker & Kienzler 2008). Having a successful communication system will be a significant part in any line of work whether you are a manager, employee, or customer and their relationships. When a company is looking to grow and profit from their business it is not possible without any form of communicating or communication system. Resources: Bardia, G. (2010).
This type of communication within B&M is probably the most important as it is the most common type of communication used and is vital in making sure that important business deals can be made and so customers and clients feel secure and can create an understanding with the company. With verbal communication one of the types of information that is given through this method is customer advice. Customer advice is used in verbal communication as it is the most effective, and the easiest way to give a message to a person in the company. Things like showing a customer a product or explaining to them the features of a product are used in this, the purpose of verbal communication within B&M are to convey information on the simplest and most efficient format when required and when it is best suited. And the purpose of helping customers get information on the products is to make sure they have the best understanding of what they are purchasing and that it is good for the companies reputation of creating an honest and helpful image that customers can rely upon when purchasing from.
For example how else could the activity be done and would anyone benefit from it ? By working in this way we are constantly learning about our own way of working and trying to improve . | 1.4 Describe how own values, beliefs systems and experiences may affect working practice Everyone has been brought up in a different way . We are a multi racial and multi cultural society with very many different ways and beliefs about how to eat ,dress behave and worship and very often it is only natural to think that our own way is the right way .This can lead to the thinking that others are wrong if they do things differently but this can badly affect the way people work together. Some may begrudge a colleague for doing a task a certain way because they think it is wrong but in another culture it is considered acceptable .
Never discriminate against anyone because of their beliefs or use offensive language with anyone. Be aware of a person’s disability, and appreciate that they will move much slower than others and also make sure that walkways are clear or them to get through Describe how to treat other people in a way that respects their abilities, background, values, customs & beliefs The best way for this is to learn to be tolerant and open minded as there is not always only one way of doing things so other peoples’ ideas are valid and valuable. Most people can be uncomfortable about other cultures or beliefs because they are not familiar with them and we can be nervous about dealing with something that we know nothing about. Most people from different cultures enjoy talking about their backgrounds and their different ways of working, however, I feel that being open minded is the best policy. Describe ways in which it is possible to learn from others at work Communicate with people regularly Listen to what other people have to say Work with other people as part of a team Ask people for information Don’t be afraid to ask for help and be interested in how other
When you struggle with language differences, it is difficult to effectively handle conflict c. Different orientations to conflict and conflict management style also complicate intercultural conflict. Two Orientations to Conflict 1. Conflict as Opportunity: a conflict is a normal, useful process and all issues are subject to change through negotiation. Benefits of conflict: a. Gaining new information about people or other groups b. Diffusing more serious conflict c. Increasing cohesiveness Conflict as Destructive: Assumptions: a. conflict is a destructive disturbance of the peace, the social system should be adjusted to the needs of members; rather, members should adapt to established values When conflict does arise, the strong spiritual value of pacifism dictates a nonresistant response-often avoidance.
Those were just a few ways in Which some people choose to show their ways of in which they communicate. SHC31-1.2 Explain how communication affects relationships in the work setting. Communication affects people’s attitudes and relationships in the work environment For many reasons such as; respecting other people’s views and wishes. Respecting Other people’s beliefs and also by not being pre-judgemental on appearance, Language or any other religious or cultural backgrounds and it are essential to overcome these barriers. Being able to understand different practices and ways in Which of doing it.
Even if you fundamentally disagree with another individual’s attitudes and beliefs, they have the right to hold them, the same right as you have. 2.1 Many people fail to recognise or take advantage of the ‘hidden’ learning opportunities that already exist in the workplace. [ Undertaking new tasks or projects, or working closely with (or work shadowing) a colleague, can both provide a way of increasing specific knowledge and awareness. These opportunities will also improve your interpersonal skills, such as listening and questioning. Try
Valuing colleagues expertise is essential because everyone has different experiences so there is always something new you can learn from other people in life. Open communication gains trust, respect and also makes for a better learning environment. Communication also helps, if you start to ‘gossip’ others may not be open to this, but also because some ‘gossip’ get lost in translation. If you respect others then they will then respect you, making the environment you work in a nicer place to be. You won’t go too far wrong in life if you always treat others the way you expect to be