Running head: Dollar General 1 Dollar General Columbia College RUNNING HEAD: Dollar General 2 Dollar General Dollar General is the leader when it comes to discount dollar stores with an annual profit of more than $12.73 billion a year. The major competition in the dollar discount stores for Dollar General in order are Family Dollar and the Dollar Tree. Another key player in discount stores is Walmart, although not a dollar discount store Walmart dominates all markets with $419.24 billion in revenue. 2011 brought on a year of expansion for Dollar General with plans to open up 650 new stores and remodel another 550 creating 6.000 new jobs in additional employees. Dollar General in owned by Koldberg Kravis Roberts & Co. L.P (KKR) who own more than 79% of all shares in Dollar General.
In 2002, Best Buy acquired Geek Squad, a 24-hour computer-support taskforce, as a service feature for their corporation. In 2009, after Circuit City closed its doors, Best Buy was the largest electronics retail store, both online and bricks and mortar in the eastern United States. As a leader in electronics and the boom in consumer demand for mobile devices, Best Buy opened its first Best Buy Mobile location in 2009. As Best Buy struggled to emerge in foreign markets, it closed several stores in the UK and China and sought investment in established brands in those markets instead. With the rapid growth of the company and high competition, Best Buy is constantly striving to stay a leader in the consumer electronics market.
Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
Palmisano stepped down as CEO 31st December 2011, ending a near-decade-long reign. Looking back ten years Palmisano made several key strategic moves that have paid off greatly for IBM. In 2002 IBM bought Pricewaterhouse Coopers Consulting for $3.5 billion, and created a new global business unit called Business Consulting Services by combining IBM business services and PwCC. As a result, IBM Business Consulting Services becomes the world's largest consulting services organization, with operations in more than 160 countries [7]. In 2003 IBM sold its hard disk drive business to Hitachi.
They have as many as 150000 items for customers to choose from. The company now serves more than 200 million customers weekly, with total sales over 405 billion in 2012..In this paper, I provide briefly company history, the problem faced by Wal-Mart and the solution for them. I will explain why Wal-Mart has such an advantage over their competition. We will also look at their strengths, weaknesses, opportunities and threats. 2.
The role of the team leader is to motivate people to effective and hard work to the highest standards by promoting positive teamwork and by acknowledging their efforts. A Team leader should be able to recognise and understand that the team is build by people of different values and personalities; help people achieve work related and personal goals and bring out what's the best in them. Very often A team leader acts as a link between line staff and senior management of the organisation. In my workplace both team leaders are the link between the team and senior administration manager and director manager of Women’s' Services. We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust.
The Lafleur Trading Company also strives to maintain great employee relations. They believe the employee is the lifeblood of the company. The company’s focus is not on profit but on the company’s responsibility to the customer, employee and community. The company values employees and customer relations. They strive to keep their employees happy while also meeting the needs of their customers.
Their employees are very good at what they do; they perform their tasks in a timely fashion, and work efficiently and effectively to get the results that they promise their clients. On their website, you can find a long list of satisfied customers and their specific comments that they have left for the company. Since J.L. Nick offers a wide variety of services, the comments praise the company and its employees in terms of conducting consultations in a very timely and professional manner. Their clients have been very impressed when they worked with the company to help them through transitions or when they assisted in helping an employer recruit potential employees for various positions.
She shows she is responsible for the effectiveness of her organization. Mrs. Scott is a good example of how a manager should encourage and nurture human resources and in turn all are rewarded by the success of the business because of good customer service. This shows that Drexler’s is an effective organization. The systems model can be applied to illustrate how Drexler’s Bar-B-Que operates
Origin/history Carrefour is a worldwide organization, it varies on the things it sells like, electronics, groceries and so more. It was first founded at 1959 by Fournier, Badin and Defforey, families they run a discount supermarket in Annecy. 4 years after Carrefour opening the owners decided to change the supermarket to a hypermarket in Sainte Genievieve des Bois the hypermarket was big with a space of 2500 sq. p/m with 400 parking spaces. 6 years after the first hypermarket opening Carrefour was known worldwide and has opened a several branches around the globe, Carrefour decided to open a new and bigger hypermarket in brazil that lead Carrefour to be recognized worldwide.