Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
In conclusion, Kudler Fine Foods needs an effective management team to operate successfully at their best ability by allowing them to implement their knowledge and skills to improve productivity around the business. Improving the website will definately allow the business to improve service therefore will atract more clients to increase revenue. Fixing this issue will improve many other areas of the business and become a better
This allows them to allocate resources, like inventory and marketing dollars, to optimize the portfolio. Further, during the economic downturn they have effectively managed payroll while maintaining the service levels customers expect in the stores. To further improve staffing efficiency” Lowe’s is implementing a new staffing software tool, which provides detailed scheduling forecasts based on each store’s customer traffic patterns, incorporates each store’s penetration of specialty business into that forecast and provides managers with improved visibility to daily staffing needs by department. Lowe’s will continue to refine their supply chain”.
To encourage the employees to come up with innovative ideas, a quarterly price by way of a $25.00 gift card will be given to the employee with the best idea. Another concept that has worked for many other companies is sharing the financial risks of marketing with other companies. Displaying control over the supply chain aspect of the operations by having inventory management restrictions and continuous reviews of contracts will also have a positive impact on the bottom line. Lastly, establishing a culture of financial stewardship will reflect in a cross departmental approach to cost savings as opposed to holding just the purchasing
A successful business creates a SWOTT analysis to improve business decision making and identify high-level performance areas as well as any other area needing improvement. A SWOTT analysis looks at the positive and negative in the business and helps to overcome any problem areas. Strengths and weaknesses are internal forces within the business that can be controlled and changed in most circumstances. Strategy is one internal force that can be changed when necessary. In this instance the business focuses on customers in a one-on-one setting or in small groups to allow them to feel special and treated with high priority.
A competitive marketing intelligence analysis is necessary because much can be learned from the competition’s successes and failures. This type of analysis is not, however, limited to the just the competition. The text, Marketing, defines competitive marketing analysis as the systematic collection and analysis of publicly available information about consumers, competitors, and developments in the marketing environment (Kerin, Hartley, & Rudelius, 2011). When collecting data and in order to make reasonable decisions, it is important to predetermine many
For security reasons Managers can control who has access to the system and each user is assigned a unique security profile that determines exactly what features and functions can be accessed. Specialized Features/Services There are several reasons for the implementation of the new system. The new system will help with controlling inventory, increase sales, and keeping track of the customer buying habits. The Loyalty program offers an excellent marketing tool for targeting customers with product specific to their buying habits. The system also provides great inventory tool to track product movement in each warehouse.
The auditor will validate Kudler's applications and the objectives to determine if there is in any intentional or unintentional compromising with source codes. Functions of Audit Productivity Software Audit productivity software is known for easing the progress of the auditor’s personal productivity. CAAT is an exceptional feature because accounting firms are striving to operate on a paperless method that reduces the auditing timeframe. Using CAATs will expedite the processes and improve the quality of the audit documentation. Audit productivity software enhances the audit process in various areas, such as storing data, generating reports, scheduling, and planning execution.
The database, in conjunction with the aforementioned functionality, will greatly enhance both efficiency and effectiveness of Riordan Manufacturing’s procurement processes. Purpose of Database Plan The main purpose of a database is to consolidate electronic information in storage to make it easier to find and cross-reference information about the business and customers (Taylor, 2010). For Riordan Manufacturing, the main purpose of the database referenced in Service Request SR-rm-005, is for Riordan to use the database in a business-to-business (B2B) website to order materials directly from its vendors through the Web. In addition, through B2B exchange, Riordan could reduce cost through automation of the acquisition process. A database plan is used as a database implementation guide and operational specification for the database after the implementation (MSDN, 2008).
After the market research has been measured over time the business should be able to use the information to improve the business and assist customer’s needs. Market research also gives the business an idea for how much customers would pay for the product. Primary Research is new data that has not been collected before. It allows business to focus on customer’s needs and interests. The advantages of primary research are that the information is up to date and it helps answer businesses questions.