Introduction to duty of care in health, social care or children’s and young people’s settings
1 Understand the implications of duty of care
1.1 Define the term ‘duty of care’
The responsibility to care for someone who is not able to care for themselves and requires assistance and to protect there health and safety and to avoid careless injury.
1.2 Describe how the duty of care affects own work role
The duty of care you have in your job is to keep yourself safe and your service user safe. Keep up to date on your training. Always wash your hands before attending a service user before and after, and wear the protective aprons and gloves that are supplied by your work.
2 Understand support available for addressing dilemmas that may arise about duty of care
2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights
Important medication needs to be taken and there is a risk they can become ill if they don’t take them. The service user refuses to take them. You cannot force them to take the medication if but try to encourage them.
A service user refuses to be hoisted, reassure them and explain what is happening if they still refuse report to the manager.
2.2 Explain where to get additional support and advice about how to resolve such dilemmas
To get additional support and advice contact your team leader and manager similar dilemmas may have happened before and they can advise you on what to do next.
3 Know how to respond to complaints
3.1 Describe how to respond to complaints
Write or ring your employer with your complaint.
3.2 Identify the main points of agreed procedures for handling complaints
• Contact the manager
• Visit will be arranged within 7 working days
• If the situation cannot be resolved by employer you can discuss matter with an independent mediator – Age UK, citizens advice.
• If an agreement cannot be agreed ring or write to The Care Quality Commission.