Sugar Island provides the necessary essentials to entice customers to feel at peace while dining. First let’s talk about the how the overall hospitality of the restaurant made me feel welcomed. When I first walked up to the restaurant there was a greeter who opened the door for me to enter. I thought that was interesting, given the impression that many major restaurants don’t provide that type of generosity. I was greeted with a smile and politely asked if I was dining alone or awaiting a party.
The specially- trained waiters does welcome, handle, and serve customers as if they were at their homes. The genuine local ingredients play crucial roles in the preparations of meals, which are then served as buffet. There are a variety of choices of vegetables, red meat, white meat, soups, fruits and desserts. The choice of the meal, its ingredients, and the method of cooking is unlimited and as directed by the customer. Remember, your wish is our command.
The managers didn’t follow any organizational behaviour. They were constantly hassling chefs and cooks to improve kitchen performance and provide better quality, but not increasing their training and resources, not punishing poor behaviour like theft, horse playing around kitchen. Rocco used negative reinforcement tactic, i.e. punishment to stop theft problem lately as an unacceptable behaviour. By this time the employees were far too gone and management had no real authoritative power within the facility and the threats had absolutely no affect.
From a standpoint of a shopper I would evaluate the store as a confusing mess that seemed like a sale every time one shops. Sales are advertised but employees don't necessarily push the sales. The management goals reflect the employees' goals to let the products sell themselves. This hurts the company knowing that consumers can shop products on a "take it or leave it" attitude. Most people are aware of the lack of customer service Best Buy does not provide.
Having absolutely no one on the receiving end of the delivery is irresponsible and shows lack of management. Management has to assign someone to the duty so the delivery is not 3 ½ hours late. * As a cook in a restaurant, it is tough with the high amount of orders in a fast pace environment. People make mistakes and when a waitress admits to her mistake and conveys that the customer is extremely allergic to shrimp, the cook needs to have the decentsy of knowing that by picking the shrimp off the plate by his fingers in highly inappropriate in any environment. * As for the waitress Gypsy, admitting to her mistake and asking for a new plate is what is expected.
The primary problem of Christine and her other team members is the social loafing of the team member Mike. He is clearly missing most of the meeting nor completing the assignments fully. His personal obstacles are definitely unproductive to the team. In the group meetings, Christine is discussing his designated sections of the project. A secondary problem with the team is there appear to be no clearly defined guidelines or expectations for the group.
Since Janet couldn’t make it to meetings they gave her what was “left over” and didn’t even keep her in mind. Janet was a hard worker and wanted to contribute to the group, but since she had been pre classified by her group she couldn’t fit in the way she wanted to. Life was basically a struggle for Janet and being in a group that did not consider her struggle made her feel more alone than ever. She finally snapped over the cafeteria incident. She stopped to get something to eat and saw her whole group meeting without her, she felt extremely unappreciated and knew the group members didn’t respect her contributions.
This can also lead to a loss of important information as the following week very little information can be presented due to the members of staff not willing to provide and deliver information as they don’t want a repeat of another long meeting. _____________________________________________________________________ Conclusions to the analysis: 1. No agenda seems to be the problem stating what will be discussed 2. This causes there to be a lack of structure to the meeting 3. There is no time limit stated on the meetings leaving no target for the meeting to finish by _____________________________________________________________________ Recommendations: 1.
In this paying the staff according to their contribution towards the total collection. But this option did not reward the great performers differently from mediocre ones. 5) Perry cannot decide as he is only aware of the structure types that he wants to implement for betterment of work but he doesn’t know the consequences i.e. benefits and drawbacks of those. 6) Perry doesn’t have knowledge in business domain as he is a dentist and because of which he cannot take up decisions.
A lot of employees want to work for him because his management style is relaxed and he also assigns his employees to work on different stations at the grocery store so they do not get bored. Jonathan also uses Achievement behavior by setting difficult goals so that his employees can express and demonstrate confidence to measure up to the challenge. He, however, makes sure that the goals are not so challenging that they will think of them as impossible and just give up. For instance, when Jonathan assigns Stephanie to work in the culinary center, she becomes responsible for taking customers around the store to look for ingredients needed for the recipe, and she also cooks new recipes for the customers to try. Not only that, Jonathan also set a goal for Stephanie to sell 10 bottles of truffle oil for next week.