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Improving It Systems Proposal Essay

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Below is an essay on "Improving It Systems Proposal" from Anti Essays, your source for research papers, essays, and term paper examples.

Technology Management
                                        Improving IT Systems Proposal

                                        Improving IT Systems Proposal
 
          This paper will analyze the course of action that a manager of 1000 employees of a large customer service corporation responsible for 25 direct reports must take to improve his or her department’s use and management of the organization’s technology systems. An overhaul of the organization technology management system is vital because the issue has escalated to the point that production is beginning to suffer threatening the success of the company.   The manager will have duration of six months to complete the process of improvement to his or her department.

  Identification of issues, concerns, and incidents

      With the facts given in the case, management clearly neglected to properly manage the organization, which is evident through the declining trend in the ability of the employees to incorporate information technology management in day to day operations. Technology is changing day to day therefore it would be naïve for management to consider technology training as a one-time activity because systems are frequently upgraded and become more complex based on the needs of the organization.

  Professor Michael Porter of Harvard Business School is one of many business analysts who believe that technology is one of the most significant forces affecting business competition. Technology is also a great equalizer undermining the competitive advantages of market leaders. In relation to improving customers service Federal Express developed a sophisticated package-tracking system enabling the company to locate a shipment while in transit and report status to the customer. With the growing use of the internet, customers are able to locate their shipments without contacting a Federal Express employee.

  Knowing the organization includes developing the knowledge and...

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