Plane and flight crews wanted to help, but were scattered all over the country and didn’t know what was going on or where to go. Updates could have been PIN-to-PIN “messaged” to jetBlue folks over SmartPhones. Blackberry has had this feature for some time and it’s likely that many on jetBlue’s staff had Blackberrys. This emergency measure works well with or without IT infrastructure as this service is associated with the service provider (like Verizon or T-Mobile) rather than dependent on corporate infrastructure. Stabilizing internal communications is key to any disaster recovery process.
One theory that has gained wide acceptance in the industry is continuous quality improvement (CQI). This theory is said to come from earlier work of W. Edwards Deming and his mentor Walter A. Shewhart. Improving quality will enable a health service organization (HSO) to become more productive and cost-effective. Another benefit from this philosophy is that the HSO can gain a competitive advantage in the industry by improving quality. (Longest and Darr, 2008) CQI is an approach to quality management that focuses on the process more than the individual.
These developments enable medical professionals and patients to improve their quality of life. Technology has become into something that intertwines with the needs of the society. The world is experiencing a social revolution. There has been a shift from manual work to what is called as knowledge work. However there are different types of this technology.
With this knowledge I plan to work toward a more cost effective and delivery system with healthcare provided to the patient population. In building a stronger healthcare system it will not only be profitable, but will also provide better care to all the patient population. As a registered nurse (RN), I have learned that I need to stay flexible and be able to adjust and adapt to the constant change that comes along in my profession. Also as an RN, I look at the healthcare profession as a revolving door, which constantly spins out new concepts, methods, and approaches. I think this will help prepare me for a management position in my field because it is imperative for a manager in this profession to have the ability to adapt, adjust and welcome new ideas and concepts directed to him or her.
A person cannot survive without a heart, kidney, or liver, and if any of these organs would start to malfunction, the only hope is that an organ would become available through organ donation. “Every year, nearly 190,000 people suffer an injury or infection that causes their kidneys to stop working” (Marsa 1). Waiting for an organ can take years; some people do not have that much time to wait for an organ. Generally, assigning a person to the waiting list means the most severe medical cases are at the top. Continuing down the list, people will find patients that are at less of a risk for waiting.
You are in the people business and because of this, People represent a big intangible asset for your organization that could improve or decline the value of your everyday practices. We want to emphasize the major importance of the patient and family experience to Anmed. Try to think of the customer service practices that could be improved, try to think of small gestures and efforts that each of you can make
Such perspective demands are necessary for the planning of continuous performance improvement. Implementing and utilizing plans that are put into place will help the organization to achieve the desired result of operating smoothly. The responsibilities that a health care manager faces today can be challenging and overwhelming. With the knowledge that I have received from this course, I want to be able to incorporate all the roles into the tasks that a health care manager faces daily. I wish to also be able
The Importance of Teams Health care organization teams serve an important purpose, when positioned properly within the organization, advantage, and consumer satisfaction gained to boost organizational success. Having a team not only allows the work to divide, but it also promotes for various points of view and new ideas. With teams also come difficulties, but with the right leadership, problems can be resolved. My priorities as a manager are to improve the efficiency and satisfaction with both my staff and those we serve. To do so requires a dynamic plan to incorporate competitive systems and a workforce of concentrated efforts to overshadow all others.
Delegation is an important function in any organization and in today’s environment we see it becoming increasingly important in the health care setting. For management to make the best use of their time and skills effective delegation of tasks to the staff assists in their growth and development, builds confidence and trust, and increases the amount of work completed. Effective delegating provides benefits to the organization when managers mobilize resources, share responsibilities, and focus on doing a few tasks well, rather than many things less effectively resulting in increased management and leadership potential. The need for accessible, affordable, quality health care and an ever-growing shortfall of practitioners and providers means that health care managers must use every health care worker and ensure appropriate delegation of authority and tasks. With the United States currently experiencing a critical shortage of Nurses, health care organizations and policy makers realize they must depend on their licensed Nurses to delegate nursing tasks to licensed and unlicensed health care workers (Nursing Shortage Fact Sheet, 2010).
Ghaye et al (2000, pg 6) explain “reflection has the potential to transform both who we are and what we are able to do, for and with others in our healthcare worlds”. Reflective practice can help shape peoples values, which are fundamentally important as they make healthcare professionals the people they are. Reflection allows healthcare professionals to gain a sense of situation as it occurs and therefore gain a sense of clarity. Reflective practice permits health care professionals to assess the impact of their work on service users, families and their colleagues. This is essential for people working within health and social care as it improves clinical practice.