Internal auditors guarantee that the internal controls are sufficient and calculate the company’s financial and information systems for accurateness. A series of audits such as financial statements, fraud, compliance, and operational can be made with the hiring of an internal auditor. The most beneficial audit for Whitfields Company would be an operational audit. Operational Audits can be done if upper-level management thinks that there is a need for operational improvements. It is a review of management and how operating procedures work.
SWOT Analysis CanGo is made up of multiple internal and external factors that are both favorable and unfavorable to the company’s future plans and success. A SWOT analysis helps to breaks these areas down to fully understand their impacts on the organization. CanGo does have unfavorable factors including internal weaknesses, and external threats. Weaknesses that have been identified include an unorganized management team. Low customer satisfaction is another internal weakness that is crucial to the success of CanGo.
Grocery stores are in competition with smaller markets like Kudlers and Whole Foods. If the brand name grocery stores like Ralphs and Vons did not offer organic and specialty items, the market structure of Kudler Fine Foods would differ. This market structure positively affected Kudler because there was no barrier to entrance within the quality foods market. What negatively affects the company with this market structure is that they are compared to big companies who are able to supply some of these rare items at a more competitive price. One of the marketing strategies that ensure the company of long-term profitability is the personal relationship built with the customer base.
Performance standards are the results that are expected for performance to be satisfactory or successful. Performance standards can be stated in terms of time, cost, sales, and quality control. The performance standards that should be put in place to ensure the effectiveness of the operation should be the levels of sales, the inventory turnover, what customer are buying and not buying, and tracking of purchases. Performance standards should be set so they are attainable, measurable, specific, realistic, observable, and
Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage. 3. (TCO A) Describe the relationship between quality and personal values.
If the product is of low value, then the quality expectation isn't so great. It's important not to over-promise the customer and give them false expectations. Having a balance of quality, time, and cost will ensure that the customer has a good buying result. Customers expect a product to be of particular quality, value, and time turnaround in respect to the price paid. They also expect a professional level of service.
However problems could quickly occur if the budget is not controlled and monitored effectively. Poor cash flow is extremely likely to bring the outcome in Debenhams not been able to shelter costs which may lead to bankruptcy; in a circumstance where a business has a poor cash flow produced by more outflows than inflows. In a case of poor cash flow due to poor budgeting, the business would have to lease the products and gather unresolved payments in order for the cash flow to recover. I would suggest for Debenhams to make better use of its premises. For example other stores have restaurants or cafes maybe they could add one to theirs to attract more customers and make more money.
Individuals tend to hold his or her own set of values and beliefs. Therefore, points of view and opinions of the employees of Kudler Foods and mine are different concerning the businesses and our personal lives. Our different theories and perspectives pertaining to business play a huge role in if the organization is successful. Each theory has its own set of standards, as does an individual. This is why the same theory will not always complement the same person’s values and ethical beliefs.
Which of the following is a characteristic of a well-designed service system? A. Provides a unconditional service guarantee B. Each element of service system is consistent with the operating focus of the firm C. The front end of the service encounter is equal to the back end D. It segments the pleasure for the customer E. It lets the customer control the process 59. Which of the following is considered a high-contact service operation?
As we are entering two different markets the restaurant and the play station market. In the restaurant market we don’t have a large enough share as many competitors can beat us as we are not investing too much money on the food and drinks, but rather on the play station. We feel we can make more money if we invest in better play stations and higher technology it will help eliminate the consumers wants on food and look more to the high-tech technology that our business will be providing. This is why I feel our business will thrive through the play station market rather than the restaurant market because there are also a smaller amount of competitors compared to the restaurant