By the early 1970s, the company expanded throughout the Southeast, establishing Red Lobster as the leader among seafood and casual dining restaurants. "Our biggest competition back then was the kitchen stove," said Joe Lee, a key member of that early crew who later went on to become CEO and chairman, leading the company through much of its growth. Today, there are more than 680 Red Lobster locations in the United States and Canada. Their reputation as seafood experts is known worldwide. It is evident that Americans choose Red Lobster over other casual seafood dining restaurants due to their reasonably priced menu selections, restaurant cleanliness, and exceptional customer service.
Case Analysis Form Participant Name | Muhammad Ateeb Ansari | Case Title | Iggy’s Bread of the World | Key Facts | * Bread making Company that was build on Dream and passion of Igor and Ludmilla * Healthy ethical culture towards its employee and customers was the golden rule behind Iggy’s quality * Deep connection of employees toward its manufactured goods, made Iggy’s bread exceptionally popular * Annual Gross sale upto $6 million * Upon expansion in capacity they needed someone to look after this business and look after day to day operations and decisions * McRae was hired as a strategic consultant and then given a full position as COO on recommendation of Ludmilla * Employees were not comfortable with the new management team * Founders, Nikola ad Menezes were not at ease with McRae either * McRae kept on taking decisions without consulting with Igor or Ludmilla * Mathew and Diane hired another Top manager and Ludmilla had it with McRae. * Matthew McRae presented his resignation letter and next day withdrew it | Key Players | 1. Cofounders – Igor and Ludmilla Luft (Mrs Igor) 2. COO - Matthew McRae 3. Igor Younger brother - Nikola bread enthusiast and General Manager 4.
Ray Kroc’s impact on society Imagine yourself being a famous man or woman who greatly impacted society by founding a fast food restaurant that is visited everyday by many Americans and makes billions of dollars every year. "The definition of salesmanship is the gentle art of letting the customer have it your way” (Ray Kroc, Burger Baron). Ray Kroc’s dad took him to a phrenologist- a specialist that could predict someone’s future by looking at the bumps on their head. Once the specialist revealed Ray’s chart, it showed that he would have a future in the fast food industry. It was either luck or actual physic power; because the phrenologist was correct (Furlong Barry William).
A pair so passion about bakery business who straggled at the beginning but soon after become a successful company but not after so long the company had to expand it market according to the demand so they had to develop and go through different process that thy have not experience therefore problem start to happen and the solution dos not seem to be effective and not getting the company any good. Oppose to Ivanovics concerted effort to know and communicate with all of their employees, the new management team under McRae did not effectively communicated with Iggy’s employees. Also McRae failed to communicate with Ivanovics by not seeking their opinions while hiring key new management personnel. nikola took a big part of the business for awhile and Change a lot of thing it igor and ludmilla where in direct involved in the process. Behind that , nikola couldn’t managed it and both of them turned to their informal board of directors.
And she also overestimated the profits the bakery can made and the capacity they need. Because the growth of the company is slow and stable, I don’t think that she should choose a much too large building to move in. She didn’t consider the long-term expenses of the building and whether the revenue they made can afford the cost. Therefore, she should ask the professions for advice and consider all the factors that will influence their development. 2.
This was the time when Evelyn became creative and created more than twenty different variations of her cheesecakes and other delicious desserts. It was also in this same year they expanded their business deliveries “from Santa Barbara to San Diego and developed more out-of-state customers.”1 The Cheesecake Factory Restaurant was created by their son David and opened in Beverly Hills, California in 1978 and was an instantaneous success. This full-scale restaurant offered the customers “generous portions with unlimited, inventive menu selections made fresh from quality ingredients.”1 The Cheesecake Factory restaurant is an upscale casual dining experience that offers around 200 menu items which includes appetizers, pizza, seafood, steaks, chicken, burgers,
The employees of Chi-fil-A strive to give the customer the very top-notch service. It is their job to satisfy the customer and they definitely take that to heart. By completing drive-thru orders in 90 seconds and 60 seconds at the counter, you are bound to a pleasant experience. This fast and efficient drive-thru service won Chick-fil-A its record setting sixth title in this year’s “Drive-Thru Performance Study” in Quick Serve Restaurant magazine. Unlike McDonald’s, at the completion of each transaction, you will not hear a “Thank you” or a “See you next time” but these classy words: “My pleasure”.
Shank went on to mention that when she witnesses her boss’s involvement with the store she feels how important the business is to him, he is willing to take ideas and feedback she hears from the customers. Shank stated that when she observes her boss’s behavior it motivates her in a sense that her position in the store makes a difference and does matter. Shank also stated that her previous employer did not attend these needs; she goes on to explain throughout the
A lot of employees want to work for him because his management style is relaxed and he also assigns his employees to work on different stations at the grocery store so they do not get bored. Jonathan also uses Achievement behavior by setting difficult goals so that his employees can express and demonstrate confidence to measure up to the challenge. He, however, makes sure that the goals are not so challenging that they will think of them as impossible and just give up. For instance, when Jonathan assigns Stephanie to work in the culinary center, she becomes responsible for taking customers around the store to look for ingredients needed for the recipe, and she also cooks new recipes for the customers to try. Not only that, Jonathan also set a goal for Stephanie to sell 10 bottles of truffle oil for next week.
Regarding to the Sunflower Case, the high competition to get more market share among distribution companies makes Sunflower to consider decreasing cost together with controlling quality. By this changes, Albanese was employed by Finance department to be the director of pricing and purchasing. Unintentionally, she failed in handling changes at Sunflower since the first step because all regions did not send her notices about local price or purchase changes. Without building a readiness for change to the regions, she just initiated her plan, talked to her superior, and announced new procedures to the financial and purchasing executives in all regions. She did not thoroughly evaluate a capability to change of the regions that have particular people and resources.