To reassure a service user to help them to trust you. To build a trust based relationship with the service user requires communication on both parts. Teamwork amongst staff also needs good communication which helps with understanding each service users needs and to provide a good continuity of care. 1.2 Effective communication is is important so that information isn't confused, hence leading to mistakes being made. Being concise, precise, accurate and honest are necessary for any communication between staff and family members and also with service users.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Positive communication skills such as listening, open-ended questions and using calm and polite tone of voice enable individual in the work place to be united, which will maintain a good working relationship between people in the work setting. Team work is essential in the work place therefore effective communication help form close relationship with work colleague in order for the task the been carried out is done properly and effectively. 2.2 factors to consider when promoting communication The factors to consider when promoting effective communication are as follows: • Verbal communication: the tone the volume of your voice would need to be appropriate to suit individual situations. Also the speed at which you talk is a factor. For example for residents that have problems with hearing I have to make sure I speak clearly and slowly to make sure they are able to hear correctly.
Communicating with other staff members in a professional manner will ensure effective team work and that any current situations with regards to a child will be passed on and reported. Through communication we are able to socialise, express thoughts and feelings, share ideas and information, ask questions and share experiences. Communication enables us to give and receive information and instructions. To understand and be understood, to share opinions, knowledge, feelings and to give encouragement and support which in turn can help yours and the child’s self confidence. Expressing emotions is a vital part of communication as some children may have difficulty expressing themselves and thus show their emotions through, frustration, aggression, anxiety and may seem withdrawn.
Also, it is important for team members to be involved in decisions that affect their team. This can strengthen team loyalty, cooperation, and lead to improved employee retention (Taplin, Foster, & Shortell
For effective partnership working I need to ensure that communication is clear and this can be formed between a number of organisations, agencies or individuals with a shared interest in the young person. Effective partnership working should be centred around the young person with common goals to be achieved for the best interests in that young person. If I work effectively with partner agencies problems and concerns can be identified early and the right help given in a timely manner. 1.2 Explain the importance of partnership working with: Colleagues It is vitally important to work in partnership with colleagues as they work with the young people in my care on a daily basis. By working together the outcomes for the young people in my care will be better than it would otherwise by working alone.
Supervisors should be able to speak their instructions clearly, so that they are well understood in order to avoid mistakes. They also need to listen carefully to what employees tell them. Listening will help supervisors gain knowledge of the people they are responsible for. Communication can be the greatest and most effective tool a supervisor can possess. Next, a good supervisor should understand how to improve productivity.
How effective communication affects all aspects of your work There are many different aspects within the job role that require good, effective communication to enable the job role to work and to develop the role as a practitioner working with children. The person communicating must send the right message but must also ensure that it is being received and understood correctly by the other person; therefore it is a two-way process. There can be talking/verbal communication and non-talking/non-verbal communication. To communicate effectively you must: * Be extremely clear about what you want to say * Be sure that the other person is understanding what you are saying to them * Try and consider the other child/adult’s point of view as well * Have a rapport with the child/adult that you are communicating with The clearer the information given, the more likely that it is that the other person will understand your point of view. If unsure on the best way to communicate, support should always be given as it’s not always easy.