UNIT 324 support service users with specific communication needs Understand specific communication needs and factors affecting them 1. It is important for the carer to be aware of the service users preferred method of communication and to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right.
Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
1.1 Identify causes of conflict at work (12) According to a study by Bell and Hart in 2000 and 2002, there are 8 causes of conflict. Conflicting resources, conflicting styles, expectations, goals, pressures and roles, different personal values, and unpredictable policies. Poor management can cause conflict in the workplace. If the team don’t know the boundaries and goals, or if they are unclear of what job they are supposed to be doing, they will start to clash. I think this was the case in my workplace, due to naivety and lack of confidence.
Describe how to communicate effectively with colleagues. Being able to communicate effectively is vital to successful advocacy. Effective communicate relies on a combination of verbal skills- speaking calmly and clearly- and listening skills. In order to communicate effectively, a teaching assistant should: * Be assertive but not aggressive-speak in reasonable tone of voice, calmly repeat themselves if needs be, state views clearly in conflicting situations, maintain their own beliefs, take a leading role in initiating action and making decisions, say no to unreasonable requests. * Behave ethically- comply with legislation, industry regulation, professional and organisational codes, show integrity and fairness.
1.1 Explain the importance of meeting an individual’s communication need. Idividuals who have communication problems need support to enable them to express themselves effectively. That is why its important for the carer to be aware of the individuals preferred method of communication and to use this, as this is their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
It is important to remain completely professional at all times because you are performing a duty of care. If a staff member has any issues they should be discussed directly with a manager as soon as possible, so the best standard of work can be carried out. Outcome 2 Be able to reflect on own work activities 1. In my role as a carer it is important to reflect on activities in the work place because we can assess what activities certain service users enjoyed or didn’t enjoy, and that helps create more suitable activities for the service users in the future, experiencing different activities can teach me new skills like how to work with service users that have less mobility, or have difficulty understanding complicated tasks. Reflecting on
Different to the supportive elements to determine success, there is also a large range of barriers that both the client and the professional may face. It is extremely important for a human service professional to gain a full understanding of their client and their background and make sure all paper work is filled out correctly before meeting with them. It is best to set up the first meeting in a comfortable environment so that the process is not intimidating which could harm success. Other than preparing the initial duties before meeting the client, it is also important to keep in mind
I need to be aware of the most up to date legislations and guidelines, and the welfare requirements. As a member of management it is even more vital that I am aware and up to date with the above, as part of my role is to guide, support and influence other staff to do well in their own roles. Your own professional development does not only impact on yourself but other staff, the organisation and people who use the service. Reflective practice is a huge part of professional development and you need to be skilful in this to really benefit from it, criticising your own practice isn’t always easy but if you take a step back and look at it from different points of view it can really benefit yourself and your skills. To improve my own knowledge is very important to me and I really enjoy learning new skills which can benefit my roles or future roles.
You should be listening to the service user, despite any difficulties, understand their emotional needs and preferences and learn about their history. By doing this you help maintain the service users identity, independence and self esteem. 3. Explain why risk taking can be part of a person centred approach. Risk is part of everyday life and is part of almost everything we do.
As a supervisor, you need to be able to listen not just to the content of what is being said, but also to the way it is being said and the feelings behind that. As a professional supervisor, you can be an important role model of good practice in communication, enabling the member of staff to express their thoughts and to feel that they too are being listened to and understood. The aim of professional supervision is to help the member of staff learn about and develop their own practice in the workplace. As they do this, they will become better able to understand and reflect on their work, analyse their actions and the effects of these, recognise some of the dynamics of relationships and situations, and transfer their learning to new situations and professional contexts. Your job as a supervisor involves helping the student/trainees to think about how they learn and providing opportunities in supervision that will help them extend their learning.