The training program will focus on the new sales strategy and center around the short and long-term goals of the company. Training will provide employees with the knowledge and skills to sale clients a full cleaning service solution versus simply selling products. In addition training will instill the important concept of excellent customer service and how to achieve long-term relationships with clients. The VP and sales manager will mentor the sales force in applying this training and knowledge when working with
Also will need to establish the productivity measures and compare those with the company or organization figures. Lastly, the manager will need to have a team meeting; take contribution on achieving the goals set by the manager, and institute a common goal for the teams. The transformational leadership style will work for the restructuring strategy with the new management practices, because the teams are mature and under the strong leadership of new management. In order to allow the new transformational leadership to be effective, one will have to recognize critical competencies, educate their employees, and motivate, empower, and encourage the teams to facilitate them to focus on accomplishing their goals effectively. It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams.
However there are changes that would have a small affect on the business. There are two areas that a business should look at when change happens. Impact on working methods and impact on the products and services offered and is the first thing that a business should look at to improve the quality. We have to review the impact on working methods. This could be ensuring that all staff is using best practice and everyone is working in the same way.
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
I think that being able to connect with your manager as an employee is important, and not having to fear their title will allow them to be more approachable by employees who may present new ideas, and ways to better service our customers. Another aspect of the manager’s job at my company would be to consistently make sure all employees were educated on our software and how it compares to our competitors. Having this knowledge will empower employees to help overcome potential objections by customers and make them a trustworthy source of information.
The apprehension of the management team is understood because that is the culture; however, once the functionality is implemented and the management team sees the growth and positive change, the company will be more adapt to change. The project management consultant’s strategies to convince the Levon management team to accept and move forward with the change required realistic information to be presented, as well as for the team to be shown where they can
This system that is founded on the job analysis has lead to a formal structure job descriptions which is how the pay scale the company uses is put in place. Employees will step up and help the company by doing other duties or help with the duties of new positions so the company can stay competitive in the market. Companies will ask employees to do this if they have had to cut staff or if they are adding certain jobs to the company but do not want to add any more staff. In order for the company to stay competitive with other companies each company will need to have policies in place that will help and maintain what they have already established. By having these policies it will show that the company is willing to be competitive and will do what it takes to recruit and retain employees.
c.) I used the Job Specification and Person Specification when recruiting and selecting my new employees because I can see what skills the employee would need and I can make sure the employee has the skills they need the job. I could also see what kind of person they would be and how they would deal with customers and if they would work well with other employees. 5.a.) b.) The benefits of the Interview Checklist during the interview process is that you could see what they needed or any quality’s that they could have and if they did you were able to tick of
Training Plan Levuris J Smith HRM/531 November 27, 2013 Samuel Hall Continual training and development of employees from low-level to high-level is an integral part of an organization reaching for and achieving its goals. In order for an organization to be successful, collaboration between individuals and departments is imperative. Organizations may have their standard training and development programs to assist employees in reaching their ultimate level of performance; however monitoring of performance is necessary to ensure individual and organizational goals are met. In advance of producing your training program, it is vital for you as the coach to do your homework and study your business’s situation methodically. By collecting
Next, specify the range of employee discretion and allowing employees to become a part of the business will help the employees understand why the company has to make decisions for individual jobs. Finally, informing individuals when delegation occurs, and establish excellent feedback channels will both help accomplish the task delegated successfully (Robbins and Coulter, 2012, p. 281-282). Assignment Clarification In clarifying the assignment, it is important that a delegator understand what they are asking someone else to do and to whom it will present. Anne knew that Ricky was more than capable of completing the task. However, Anne did not consider what other projects Ricky might already be working.