These values should underpin all work in the health and social care sector when they are followed as they should be then all individuals should be able to feel that, and health and social workers should ensure that: all individuals are treated with dignity and respect the individual is supported in accessing their rights the individual is treated as an individual the individual is supported to exercise choice ensure that the individual has privacy when they want it support the individual to be as independent as possible Person centred values provide a foundation on which we can base and build our practice. We need to understand what the values are, how we can promote them and why they are important. A
Unit 209 Understand how to handle information in social care settings. Outcome 1 Understand the need for secure handling of information in social care settings. 1.1 Identify the legislation that relates to the recording, storage and sharing of information in social care. The Data Protection Act 1998 controls how your personal information is used by organisations, businesses and the government. Everyone responsible for using data or storing data has to follow strict rules called 'Data protection principles' these are as follows: Used fairly and lawfully used for specifically stated purposes kept for no longer than is absolutely necessary kept safe and secure Not transferred outside the UK without adequate protection For more sensitive information such as ethnic background, political opinions, religious beliefs, health, sexual health and criminal records there is stronger legal protection.
2.2 There are a number of ways to gain additional support and advice when needed. These could be through talking with senior staff or managers, you can speak to your tutor and you could also approach the quality care commission or even the appropriate council department. 3.1 Ensuring that I
Held securely and remain confidential. It is the same for other records that are needed to protect the service users safety and wellbeing. * Freedom of Information Act 2000 – It provided pubic access to information held by pubil authorities. It does this in two ways: Public authorities are obliged to publish certain information about their activities; and members of the public are entitled to request information from public authorities. * The General Social Care Council (GSCC) ‘Codes of Practice’ – 1.2 Summarise the main points of legal requirements and codes of practice for handling information in health and social care.
Unit 4222-307 Promote good practice in handling information in health and social care settings Legislation and Codes of Practice relating to handling information in social care setting include - Data Protection Act 1998 - Gives rights to individuals in respect of personal data held about them. It also seeks to protect individuals with regard to the processing of personal data. Freedom of Information Act 2000 - The Freedom of Information Act gives you the right to ask any public sector organisation for all the recorded information they have on any subject. Anyone can make a request for information – there are no restrictions on your age, nationality or where you live. If you ask for information about yourself, then your request will be handled under the Data Protection Act.
________________________________________________________________________________SHC 21 Define the term“Equality”:Equality means that each individual has the same rights to live its life according to its talents, needs and wishes regardless of its origin, sex, race and/or religion and be respected and treated equally. Define the term “Diversity”: Diversity means that people have different backgrounds such as their origin, sex, race and/or religion and different needs such as special needs, learning disabilities, being disabled or having mental health issues which should be recognised, valued and considered to any extent. Define the term “Inclusion”: Inclusion means to involve the individual in any decision regarding its life circumstances and giving the opportunity to make any choice to its convenience. Define the term “Discrimination”Discrimination means that people are generally not respected, treated equally and are excluded from having the same opportunities to live their lives because of their race, sex, religion, origin, social background or disabilities. This often happens because of negative prejudices and the lack of knowledge and tolerance.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
The unit examines the importance of understanding an individual’s preferred method of communication, when working with users of social care services and the need to observe reactions in order to support the communication cycle. The unit also investigates barriers to communication and ways in which these can be minimised or removed. Issues of confidentiality are considered with regard to maintenance and also the notion of agreed times when information must be shared. The unit will prepare you for working with users of services with a variety of communication and language needs. Learning Outcomes and Assessment Criteria In order to pass this unit, the evidence that you need to present for assessment needs to demonstrate that you can meet all the learning outcomes for the unit.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
Equality and Diversity promotes that everyone has a human right be equal and have the opportunity to achieve their potential, free from prejudice and discrimination. Under the Equal Opportunities Act we have to ensure equality and diversity to all learners and staff. This means that the environment where the teaching is taking place promotes equality and diversity. Diversity is the acceptance or promotion of multiple ethnic cultures, applied to the demographic make-up of the local area. I do not discriminate against anyone because of their: age; gender; race, colour, ethnic, national, cultural or social origin; disability; religion and belief, or non-belief; marital status, family circumstances or caring responsibilities; sexual orientation and class.