NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
It couls be vital in order to make someones life quaility better if they can communicate they are in pain. we live and communication in range of diffrent groups suchs as family, neighbourhoods, work place. communication id dependent on circumstances. communication can be personal and intiment and are usually with people we are close with. other communication can be with and wide audince and aimed ar groups t can be formal e.g courtroom setting informal e.g friends, chatting.
Managing stress- I try to be aware of my own stress levels as well as my colleagues to ensure a good continuity of care for the clients. I try to give time out now and again where I can if I feel someone is getting a little stressed, I try to look for some humour in a situation to help lighten the mood. I am always willing to compromise if a suitable compromise can be reached with support staff, but occasionally this cannot happen for various reasons therefore we agree to disagree. 4. Emotional awareness- I try to be empathetic towards all situations that warrant it.
2) Explain ways of making contributions to discussions that help to move them forward In order for any contribution to help move a discussion forward, it must be relevant to the discussion. You must listen to what is being said and only put your point across if it is valid. Do not be afraid to disagree but do so politely; and the same applies if someone disagrees with you. Also, always be aware of body language, you must be open so as not to look confrontational. You do not wish to take over the discussion as everyone’s opinion is valid, and you can learn a lot from the views of others.
1.1 Being able to communicate well helps in forming effective relationships. Good reasons for good communication are valuable to promote relationships and offer support, arrangements for regular contact helps build up a mutual system of support. This enables you to maintain relationships, getting to know people to help build on trust and understanding. To exchange information is important for all parties to gain knowledge for any important reasons such as medical, behavioural, contact details etc. to be able to liase and negotiate with others enables a communication that can be used for all reasons and all parties, being able to pass on information to every agency involved in a full and precise manner.
Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message. Another component of effective communication is a skill as well as it requires the receiver to ensure that he /she properly heard and understood the message being sent the key to properly encoding a message is knowing your audience while actively listening that is required to correctly decode or sent message. In this paper I will discuss how effective communication incorporates the
Body language, tone of voice and eye contact can be are other ways the sender and receiver communicate between each other. Each one must pay close attention to the nonverbal cues that are given to aid in the interpretation of the message. By actively listening to the message, maintaining eye contact and responding appropriately, one can be an effective
You have to also have great listening skills when working in a group. Everyone needs to express their opinions and have a good understanding on how everyone feels or agrees on a certain subject. The end result should be in mutual grounds and in agreement on all the ideas and points of everyone in the group so that you will be on the same page. When it comes to individual speaking it is mainly your ideas, you are also speaking in reference to your ideas and how you feel. When in individuals communication being able to be organized and all of your ideas are in order will help make it easier for the receiver to understand.
3a. Methods and ways of communicating that support equality and diversity are knowing the individuals preferences, using formats that are understood, ensuring every person is treated as an individual and supported for their own needs. 3b. Methods and ways of communicating that support the rights of individuals to communicate are having key people like interpreters, signers, and using aids to help, also contacting and having access to family and friends for advice and patiently waiting for replies. 3c.
Depending on the underlying forces, distress can sometime be dealt with by physical means, such as, an immediate removal from the cause such as taking a break from work or from caring for a difficult, very ill, demanding relative. Once the trigger or cause of distress is known, talk to the person and ask them how they feel that distress can be reduced or prevented. Involving the person will show that you respect and value them. People are different and cope with things in different ways, so it is vital to involve them in decision making. You could suggest that the person keeps a diary of their feelings.