To: Chief Executive Officer
CC: Executive Team; Quality Assurance Department
From: Elementary Division Manager
Re: Lead levels in whistles
The quality assurance department has requested this analysis of decision alternatives in order address the recently identified issue of traces of lead found in the elementary division collection of metal whistles. The level, although small, is out of the U.S. allowable level and we currently have an order of these whistles ready to ship to South America. There will be a $100,000.00 cost to the company for reproduction of new whistles. The memo identifies three alternative decisions, the process of how they were identified, the advantages and disadvantages of each alternative, and the financial, legal and ethical considerations of each. A recommendation for which alternative to choose will be provided with justification of the recommendation, analysis of how the recommendation could affect customer relations and how the role social responsibility went in to the decision making process.
1. The first option is to move forward with shipping the current whistles with the traces of lead present.
a. A task force with representation from the quality assurance department and the elementary division was formed to brainstorm and analyze potential decisions for this issue. The team discussed different options and alternatives, and offered their own thoughts and opinions on the ethical implications of the potential decision.
b. The advantages to this decision alternative are the reproduction cost savings of $100,000.00, and the lack of delay in shipping the ordered product to the expectant client. The glaring disadvantage of this option is the fact that this company would be knowingly distributing a subpar, potentially harmful product that would not be permitted in the U.S. The effects of lead may not be obvious right away, but show up over time...