How You Would Evaluate the Cip Program to Demonstrate That It’s Beneficial to the Manager and the

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Kendrick Johnson Hrm James Moes 19 September,2013 Case Application 8-B: DELIVERING AT UPS 1. How does the CIP at UPS foster a positive and inclusive culture in the organization? a. Well the program allows managers that have never been exposed to certain diffulcuties of life such as, poverty and inequality it allowed many new mangers the chance to expose themselves to diversity within the work place so that they could better relate to the needs and concerns that most of their entry level employees have. After the managers go through such a unique training program they are better suited to deal with situation that managers that have never been exposed to low-income, inner city people which just happens to be the majority of minorities. What seems to be the outcome of such a unique managers training program is the effectiveness that it has had on managers relating with their entry level employees, the trust and bond that is created when someone believes that their supervisor will at least listen and be fair. 2. What role can human resources play in ensuring success for this internship program? b. The way I believe HRM can assist in ensuring the success for the program is to continue developing it. Insisting that all mangers undergo the program 3. What criteria would you use to determine who should participate in the program? c. I feel that such a program should be mandatory for all manages that especially deal with entry level employees from low income areas. 4. Explain how you would evaluate the CIP program to demonstrate that it’s beneficial to the manager and the organization using Kirkpatrick’s model or another method of evaluation. d. I would Kendrick Johnson Hrm James Moes 19 September,2013 Case Application 9-A: REDUCING TURNOVER AT THE TOP 1. Describe how you would establish an

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