This will include knowledge, skills and preferences. Tesco wants an employee with specific skills that they need to have. They will write in the advert what skill the candidate needs. Job Description- Is a list that tells the person on what the job entitles and what the qualification is need for the job. Also it gives information of the salary and specific skill will be needed such being able to work with other colleagues.
A potential new employee must have the skills and qualities which match the job requirements. It is in Tesco’s interests to recruit employees who will portray a professional image and communicate effectively with colleagues and customers in order to reflect a positive image of the company. The skills and qualities a potential candidate possesses, has an effect on their capability of gaining and maintaining employment. A CV is a document in which a jobseeker uses to advertise their skills and qualities which may appeal to a potential employer. In addition to skills and qualities employers take into consideration a person appearance and image.
In the tables below I will be evaluating the usefulness of the documentation used in the interview pack for a chosen organisation used in the interview process. I will talking about the strengths, weaknesses, purpose and giving it a ranking and justification. | Job Description | Purpose | This informs the applicant about the job. It includes the position of the job, location and contact information. Different organisations will have their own particular information that they will include however there are set keys facts that must be included.
HR Training Class BUS 530 Employee customer service training refers to teaching the employees the skills which are required to deal with the customers so as to provide maximum satisfaction to them. Under this type of training the employees are imparted the necessary knowledge and skills so as to improve their effectiveness and efficiency. While planning a customer service training program for the new employees it is necessary to assess the needs for imparting such training to the employees. Needs assessment is the process of evaluating the organization, employees and their tasks to understand what kind of training if any is required in the organization. It is necessary to assess the areas where the new employees lack skills and knowledge
Write a personal reflection that explains how you would go about managing your work priorities and professional development. In the personal reflection you should ask and answer these questions: 1. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? 2. What are the traits of an effective leader?
The methods used for measuring employee skills are on the job and prior training, reference and resume screening, and assessments ("How Employers Screen Applicants", n.d). Screening for applicants that already have basic skills relative to the job desired would be the best methods for this company. Another method used for measuring these skills is performance evaluation. Based on information gathered and result logged we can evaluate and determine ways to improve individual employees as well
HR will select individuals based on there experience, performance appraisal and a pre-screening interview. If applicants pass the pre-screening by HR the Vice President will interview the candidates. Employee records will be readily available as all candidates are being hired internally. The Vice president and HR are in the process of developing a compensation and promotion plan that will consist of a base salary and bonus structure. The training program will focus on the new sales strategy and center around the short and long-term goals of the company.
These resources could be skills within the team, they could be experience or an experienced member of the team, and potentially they could even be financial resources that will help the team achieve what it needs to within the business. Co-ordination of team resources may involve deciding which members of the team would best utilize the training resources to improve the performance of the team on a whole and how the training could be shared; but as long as the team is working together in a co-ordinated way it should meet targets. Monitoring of team performance: The monitoring of team performance allows the team leader or manager to evaluate how well their subordinates are working, to assist their subordinates the team leader would have to effectively utilize resources. If resources are used ineffectively then it can be detrimental to the team’s performance e.g. a call operator may spend too long on each call, this would tire them out and drag the rest of the team’s performance down with them.
M1-Compare the purposes of the different documents used in the selection and recruitment process of a given organisation M1-Task 1 Job Description The job description for Topshop’s sales assistant involves describing the actual job role and what the applicant will have to do when taking this job. This includes what the job entails and the working hours, with the personal requirements for you as a person. The pay will also be included as it will help the applicant decide whether they want this job or not. The need for this is to educate applicant on the most important aspects of this job role which influences their decision to accept it or not. If the employee did not know what the job entailed beforehand, they would fear that they would not like it for a number of reasons including the working hours or the wage, as it may not come up to their standard.
c.) I used the Job Specification and Person Specification when recruiting and selecting my new employees because I can see what skills the employee would need and I can make sure the employee has the skills they need the job. I could also see what kind of person they would be and how they would deal with customers and if they would work well with other employees. 5.a.) b.) The benefits of the Interview Checklist during the interview process is that you could see what they needed or any quality’s that they could have and if they did you were able to tick of