Innovations in the automotive industry also drive customers to bring their vehicles in to be worked on by automotive shops rather than working on them themselves. My friend takes advantage in this by ensuring that he and his mechanics are
They enable us to gain professional development and provide a way to identify good practices. 1.4. Describe how own values, belief systems and experiences may affect working practice? Values, belief systems and experiences may affect my working practise because if I treat people differently or force my views and opinions on to people it can cause conflict. By listening and understanding other people’s values and beliefs I can understand them and their beliefs better and improve communication with them.
1. Identify the different reasons why people communicate (1.1.1) People communicate to make friends and build relationships, to express feelings, thoughts and emotions, to express needs, wishes and preferences, to obtain and exchange information. Communication helps maintain independence. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations.
This website was the first online service provided for buyers to shop for cars online so that they do not have to deal with the problems and hassles that arises that traditional buyers would usually deal with when they are at the dealership. Some of the cost and benefits to consumers of the Autobytel system at the time of the case were that they were hassle free compared to going into the dealership, they were good for beginnings, they offer financing and loyalty programs. This is good for beginner buyers because they are able to look at car pictures for every make and model with the specifications and pricing information. After they figure out what car they are looking for, they receive more information about the car they selected. They are also able to customize their car with possible features the car model offers.
One way in which the Automobile Club recruits individuals is to post a detailed description of the job opening in local newspapers. “To encourage more people to respond to your advertisements for open positions, provide as much detail as possible about financial incentives and benefits. Although you might not want to state the salary range outright, you can let applicants know how the salaries offered at your facility rank compared to other areas or comparable institutions” (American Society of Radiologic Technologies, 2010). Another way The Automobile Club recruits is through simple word of mouth. Whether it is friends or people outside of the company people will learn about positions.
1.1 - There are many different reasons as to why people communicate, some of these reasons are to share ideas and information, to reassure others, share experiences, give encouragement, show feelings, express needs, share opinions, socialise, question others, and to give instructions. 1.2 - Communication affects relationships by the way someone is spoken to. If someone is spoken to politely, there is more of a chance of a polite response, whereas if someone has been spoken to horribly and bluntly then they may become agitated and hostile. The best way I find to communicate with someone is to do it with manners and courtesy, taking into account the needs of the individual such as cognitive, sensory and physical impairments. 2.1 - When getting to know an individual, it is important to know how they like to be addressed such as some people called James likes to be called Jim but there are others who like to be called something completely different.
P1 I am writing a business report for the Head of Sixth form and the Sixth Form representatives to show how I will use information systems to ensure that the school shop makes a profit and runs efficiently. I have reflected on the importance of information systems in the running of the school’s stationary shop. An information system is collections of ways in which a company takes in information, processes it and stores the information before distributing it back out. Organisation use information systems to keep track of the business, and communicate within the different departments. Information systems benefit organisations as they allow businesses to control the flow of information between departments and help them to make decisions on the direction the business will run.
During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
Information extracted from these sources has been included in the Greggs marketing mix. For example secondary sources such as public sources (government statistics, banks etc.) contributed in the process of where a Gregg’s branch location would be suited to for reasons such as the target audience, population, demand of product and lack of competition. Another example would be marketing research gathered through a secondary research source known as competition. This is a very useful source of information as you are researching a business much alike yours as you are competing with it.
“I am human and let nothing human be alien to me.” (Yalom, 2002, p 21). This quote embodies the meaning of empathy for me. Empathy is so much more than just understanding what the other person is feeling. In order to be truly empathetic, the counsellor needs to be aware of the ‘little’ nuances that the client brings to the counselling session – their body language, tone, method of communication and voice inflections, all contribute to listening and understanding with empathy. Tolan describes empathy as exploring another person’s inner world and understanding or having insight into their unspoken feelings and emotions.