Secondly, a manager must also be able to relate to employees and guest to create a successful work environment and experience for the guest. Lastly, managers should always make sure that guest feel personally welcomed and everything in the facility is working and running smoothly. 7. What are some things to observe in both the front of the house and the back of the house in the early stages of your career? During the early stages of entering into a career in the hospitality industry you want to be sure to observe and learn a lot through observation of the managerial and the physical organization.
BMG is responsible for handling departments resort-wide. This helps to ensure that managing remains consistent throughout each department within the resort, regardless of which hotel they are affiliated with. Human Resources handles things such as payroll, benefits and provides and employee liaison for employees to ask questions on or receive clarification on policies and procedures within the company. The Human Recourses Department also handles the hiring of employees to work at Baderman Island Resort (BMG internal Website, 2012). As with most companies when hiring, Baderman Island Resort, working with Boardman Management Group, strives to follow all EEOC guidelines and complete their hiring efforts without regard to race, color, religion, sex, age, national origin, disability, military status or any other type of category protected by
Define what I am looking for Everyone in my team needs to know exactly what defines outstanding service for our guests and for the resort as a whole entity. It is my responsibility to start by defining our values; what are the non-negotiables and what defines the culture of the hotel. This is not just relevant to my hotel imparticular, but to the Food and Beverage Industry as a whole. Once a team understands these, we can communicate them to eachother as a team and bring them to life by identifying the actions and behaviours that make this happen. Using this as a basis for recruitment is a great start as it enables us, as a team to ensure that the appropriate staff are recruited and therefore avoids the uphill struggle, to train new members of the team to these important and high standards.
MGMT 591: Leadership and Organizational Behavior Project Proposal Overview of Organization The organization that will be the topic of discussion in my final project paper is Refreshed Fleet Equipment and Repair (RFEP). RFEP is a private entity company whose headquarters are in Sun Vally, CA. RFER mission reads: Our mission is to provide high quality care and services to our customer and to be profitable in the process. Refreshed Fleet, Inc. is also committed to maintaining excellence, respect, and integrity in all aspects of our operations and our professional and business conduct. We strive to reflect the highest ethical standards in our relationships with consumer, customers, and shareholders.
Organizing Paper Laquoya Godbee MGT/330 January 24, 2011 In this paper I will discuss and evaluate the organizing function of management as it relates to at least two of the following organizational resources such as physical assets, knowledge, monetary technology and human resources. I will also discuss whether or not The Augusta Country Club has optimized these organizational resources for effectiveness and efficiency. In addition I will justify my answer and provide all reasons that are necessary. Physical assets play an extremely vital role in the day to day operations of any business. At The Augusta Country Club (ACC), physical assets are a gigantic component to the business
How much does my audience know about the topic? * Jeff Clarke should have a good understanding of the situation. As a key part in the leadership team for this hotel Jeff should understand the importance of attendance. As an assistant manager for the hotel, Jeff should be aware of any upcoming events that could affect the hotel. 4.
The culture of an organization can mean the rise or fall of any business. “Organization cultures are the values, customs, rituals, attitudes, and norms shared by members of an organization, which have to be learnt and accepted by new members of the organization” (A Dictionary of Business and Management, 2009). The culture of Kudler Foods is one of commitment, pride and hard work that pull together the employees to provide the best service to their customers. The behavior and culture begins with the owner and its management team. Kathy Kudler is the brains, heart, and soul of the organization.
Organization: Four Seasons Hotel The Four Seasons Hotel faces challenges, problems, opportunities, and other organizational issues on a daily basis. Identification of goals, strengths and weaknesses, and opportunities is necessary to the success of operations and management. Decision making is the key element in identifying issues and is the anchor in the growth and stability of hospitality management. Decisions must be made on all levels of management and by employees on each level of hierarchy. A decision making process is crucial to
The company’s top executives realized that uniting its hotel portfolio under a single recognizable brand could add considerable value. It is one aspect of the branding effort was to add the Kimpton name to each property. Especially, another aspect of their efforts to establish the Kimpton brand was the development and roll out to all of their hotels of a major environmental initiative, they named EarthCare. They have led the hospitality industry with their innovative EarthCare program. EarthCare was built on an already established commitment to environmental and social responsibility.
Unit 20: Unit code: QCF Level 3: Credit value: Human Resources in Hospitality R/601/0495 BTEC National 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to enable learners to gain knowledge and understanding of current issues, responsibilities, policies, procedures and legislation applicable to human resource in hospitality businesses. Unit introduction The hospitality industry is frequently referred to as a ‘people business’. The customer expects to be served by people who are bright and confident with good personal skills. The employer wants people who can quickly acquire the skills and knowledge to do the job. Matching these needs is the role of human resources.