Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
1.1 Explain the importance of meeting an individual’s communication need. Idividuals who have communication problems need support to enable them to express themselves effectively. That is why its important for the carer to be aware of the individuals preferred method of communication and to use this, as this is their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs: As a carer it is your role and responsibility to support individuals to express themselves. The way in which you can do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights. 1.3 Analyse features of the environment that may help or hinder communication:
HSC036 – 4.1 – Describe different ways of applying active participation to meet individual needs. HSC036 - 4.2 – How do you work with an individual and others to agree how active participation will be implemented? HSC036 – 4.4 – How do you promote understanding and the use of active participation? HSC036 – 5.1 – How do you support an individual to make informed choices? HSC036 – 5.2 – How do you use your own role and authority to support the individual’s right to make choices.
Reflection can come from your own considerations, feedbacks from others is useful because it can offer a viewpoint on your work which you may not see for yourself. A personal development plan may have different names but is a record of information such as: agreed objectives for development; cyclical nature of planning and review; understanding own role; identifying own strengths and weaknesses; identifying gaps in knowledge; using feedbacks from others; appraisal process; understanding development goals of own sector; identifying opportunities to develop knowledge and skills; reviewing progress. Personal development planning is a process that involves reflecting on our knowledge, understanding, attitudes, behaviour, work practice and achievements and planning for our personal and career development. It aims to help you to understand what and how we are learning, and to review, plan and take responsibility for our own
How can it be used with service users and in teams? Explain the current legislation, policy and guidance underpinning person centred thinking and planning. What is your role in person centred thinking, planning and reviews when supporting service users? What challenges may you face when implementing this and how can you overcome these challenges? Use a person centred tool and complete, applying to your own life.
audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences. 3.4 Identify sources of information and support or services to enable more effective communication. In the ability to assist and provide our service users with the best possible means of communicational services, we liaise with organisations that can enable us and the client to communicate seamlessly. These organisations vary in their field of expertise from advocacy services; speech and language services; NHS; third party organisations e.g. Sense and
Why is it important to follow your job description? 3. What steps do you need to take when you have take actions outside of your job responsibility? Please provide examples of these actions Assessment Criteria 2:1.1 Describe the duties and responsibilities of own work role 2:1.2 Explain expectations about own work role as expressed in relevant standards 6:2.1Describe why it is important to adhere to the agreed scope of the job role 6:2.2 Access full and up-to-date details of agreed ways of working 6:2.3 Implement agreed ways of working 108:2.1Describe own role in supporting the wellbeing of individuals with multiple conditions and/or disabilities 108:2.2 Explain the steps to take when actions may be outside of the scope of own role and responsibilities Evidence Question 2 How CQC Regulates: Community Adult Social Care Service Your assessor will provide you with “How CQC Regulates: Community Adult Social Care Service handbook”. Research this document and answer following questions: Assessment Criteria 2:1.1 Describe the duties and responsibilities of own work role 2:1.2 Explain
Understand specific communication needs and factors affecting them 2. Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them 3. Be able to interact with individuals using their preferred communication 4. Be able to promote communication between individuals and others 5. Know how to support the use of communication technology and aids 6.
Language Disability (eg hearing difficulties) Lack of ‘common ground’ (eg cultural or age difference) 3.2 Describe ways to reduce barriers to communication Be aware of what the barriers are or may be and act accordingly. If, for example, the other person has hearing difficulties written or visual communication may be appropriate. You must endeavour to build a relationship so that you can recognise the individual’s needs. 3.3 Describe ways to check that communication has been understood. The obvious way is to ask, but where not appropriate or possible it may be necessary to observe and monitor the other person’s response to your communication.