Harley Davidson Motor Company: Enterprise Software Selection

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Harley Davidson Motor Company: Enterprise Software Selection Harley-Davidson motorcycles are as much legend as product. The company enjoys intensely loyal customers, and nearly as loyal employees. The company celebrated its centennial year in 2001, which in itself was nothing short of a miracle given all of the opportunities that the company had to go out of business. The company fell on hard times in the early 1980s and even flirted with bankruptcy. Management did a turnaround in the mid- 1980s, however, resulting in a financially sound public company today. One of the areas of turnaround was in relying on employees to help keep the company afloat - not in financial matters directly, but rather in ensuring that Harley returns to its standard and reputation for quality. Quality had suffered so in the 1960s and 1970s. Harley-Davidson has now returned to its former days of quality, adding production efficiency along the way. In the mid- to late 1990s, Harley-Davidson's management turned its attention to internal efficiency. Harley-Davidson encouraged site independence. However, when Gerry Berryman joined Harley-Davidson in 1995 as VP Materials Management, he recognized the strategic opportunity that existed in optimizing supplier relationships throughout the company. Therefore, in 1996, Harley-Davidson began the development of a corporate Supply Management Strategy (SMS) intended to move the company from a site-specific, transactional mentality to a long-term focus on supplier relationships. By July 1997, the initial planning meeting was held for an integrated procurement system, the supplier information link (SiL’K). Harley-Davidson followed a very thorough and rigorous process in implementing SiL’K to allow the organization time to become comfortable with this new philosophy and to ensure engagement and enthusiasm for SMS. By November 1997, momentum had built to

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