Hank Knob Essay

1239 Words5 Pages
Case Study Hank Kolb Operations Management September 5, 2013 1. What are the causes of the quality problems on the Greasex line? Display your answers on a fishbone diagram. Be specific. Money Money Machine Machine Method Method Quantity over quality Lack of testing No clear process for managing defects Lack of Adherence to QC Control Measurements Quantity over quality Lack of testing No clear process for managing defects Lack of Adherence to QC Control Measurements Machine Maintenance Machine Compatibility with project –filling heads Machine down-time Machine Maintenance Machine Compatibility with project –filling heads Machine down-time Quantity over quality Back-order –revenue loss Reliability – lost customers Machine down-time –loss of production of products Quantity over quality Back-order –revenue loss Reliability – lost customers Machine down-time –loss of production of products Quality Problems Quality Problems No Formal Training Lack of Communication Lack of commitment and ownership - attitude Poor Management No Formal Training Lack of Communication Lack of commitment and ownership - attitude Poor Management Rushed to Market Vendor Product Flaws Can Design Vendor products Rushed to Market Vendor Product Flaws Can Design Vendor products Man Man Material Material 2. What continuous improvement recommendations would you make to prevent the problems on the Greasex line from reoccurring? Your recommendations should cover short term as well as long term plans. The quality problems identified in the above fishbone diagram have led to the identification of specific recommendations. A. Money - Increasing sales to increase market share is a goal of all profit organizations. Defects in products are costly to a company’s profit.
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