Green Moutain Case Study

558 Words3 Pages
Green Mountain Resort (Dis) solves the Turnover Problem 1. Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by • Gunter • The hospitality literature • The consultant Ans: Green mountain resort was facing turnover problem. Gunter the owner of that resort was a mentor of people looking a new job who provide exceptional customer service at the resort. Fresher receive superb training for this reason. Green Mountain has a marvelous prestige for the magnificent training they provide to employees. With the first rate training at Green Mountain each employee will advance in their career. The hospitality literature plays the role of the navigator. The hospitality literature makes suggestions to lessen the effects of turnover. It gave a vague description of the turnover problem. It was described as insistent and it is to be carried through. The consultant played the re of the interpreter. It presented the problem of turnover as he perceived it and was able to convince Gunter of the issues at hand. Green Mountain took pride in the amount of employees that were successfully trained. 2. How did these assumptions influence prescriptions for dealing with “the turnover problem”? Ans: The turnover problem was influenced by each assumption. As an owner Gunter played nurturer role here to fix the problem. When the problem was reinterpreted for Gunter he became a coach, he liked the situation and turned it into a positive, an advantage Gunter employee a large number of new young people who didn’t have any job experience before that wanted to begin a career for themselves. The hospitality literature was the navigator and saw the problem as one to be endured. Management should work on reducing its incapacitating effects. Management should streamline training, simplify
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