Glengarry Regional Medical Center

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Running head: GLENGARRY REGIONAL MEDICAL CENTER A Case Analysis of Glengarry Regional Medical Center Synopsis of the Situation and identification of Central Problem: Glengarry Regional Medical Center is a small medical center which is located in a small town called Scotston. This hospital started off with only 35,000 people and five beds. Over the next three years, it further expanded to fifty five beds. This expansion continued and the hospital eventually had 166 beds and the name went from Glengarry Regional Medical Center to Glengarry County Hospital. Though, the community has expanded from 35,000 to 86,000, the amount of beds remained the same. The board members knew that an expansion needed to take place. The reason for this was because patients started to complain about the long waits and crowded hallways. Hallways were used for patient care and this caused the hospital to be warned about them not having a license for the upcoming year. It was decided that with the cost of 75 million, they would expand the hospital to 248 beds. With a board of seven members, it was decided that Donald Dale will be the CEO in the meantime while they found a permanent person. This was after the loss of one of the executives which had an illness and it affected her work. The hospital was losing money. Donald Dale took on the job and decided to partner up with the human resource director, Louise Ogbonna. Both men wanted to work on employee morale and decided to attend a seminar help by Dr. Vinkat Chandry, who was a management consultant. Ogbonna and Dale decided to increase communication by having meetings once a month to discuss and further wanted to have a training program for the department of heads and supervisors. However, they did not go on with this because they did not want to have a program that would not be favored by the new CEO that was going to be

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