Organizational cultures also can be created and maintained by the organizations managers, leaders or supervisors. Organizational culture is a common understanding shared among a group of individuals, and a certain type of behavioral patters within the organization that causes employees to interact in a certain manner with one another. Citigroup’s organizational culture has an effect on employee’s performance level, productivity, customer services, and behavior. The current organizational culture of Citigroup mainly has been determined by what has been working in the past for the organization to remain successful. With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk.
Establishing additional long term care services would create additional jobs for the community and generating income for the organization for the services provided in return. Action Plan Introduction The introduction would explain the basis of what we are trying to accomplish as an organization as well as the rest of the presentation. Body The effects of organizational structure on communication What is our organizational structure What is our communication style The appropriate communication methods for managers in our organization The importance of communication methods in the organizational structure The consideration of internal and external relationships Strategies and methods needed to influence organizational change and to minimize conflict What are strategies that might be used to bring about change in the organization? How might strategies be used to prevent or to minimize conflict? What strategies might be applied if conflict does arise?
Learning Outcome 1: Understand the organisation’s ethical and value-based approach to leadership 1.1) Evaluate the impact of the organisation’s culture and values on leadership Types of organisational culture Culture refers to the type of values that the organisation has. It is concerned with what is seen to be important. The organisational culture influences the way people behave towards one another and it also affects the management style of the organisation, i.e. whether people believe they can participate and influence situations inside the organisation, and the approach adopted to both customers and suppliers. Within different areas of an organisation we may find that different cultures operate.
Bean’s more focus on the corporation. Employees are encouraged to develop their own personal goals, such as learning a new skill or gaining a better appreciation of the way L.L. Bean makes
Managers of an organisation manage: themselves, people and relationships, policies and procedures, environments, financial and physical resources, information and technology, ideas, operations and processes. Leaders and managers demonstrate ethical behaviour when they: * match action to vision and espoused values * do what they say they will do * treat employees and society with respect * give as much as they receive As a leader, I am a model those behaviours, and to promote ethical workplace behaviours I should make clear expectations * lead by example * provide appropriate coaching, mentoring and
An effective Vision Statement will allow you to tell the world what change you wish to create for the future of your community. Agencies write the statement to identify and connect with the customers they will serve. Additionally, the value statement allows the agencies staff to be aware of the priorities and goals of the Agency. The value statement is the "guiding principles,” it tells the customer and the employee where the Agency stands and what the company believes in. The value statement gives meaning and words to the values the Agency lives by.
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
By doing this then the Company Q leadership can institute changes corporately as well as locally because they would then have an understanding the unique situations that each store has to contend with in each of the different communities. An added benefit of Company Q establishing and instituting a culture of social responsibility, will be in recruitment of talented individuals who are looking for companies that understand the importance of social responsibility in the communities in which they
External factors of influence are the stakeholders. They are a fundamental part of the company’s social responsibility. Stakeholders provide their expertise in areas where the company lacks experience. They serve as the eyes and ears in communities where we may not have direct visibility into sensitive issues. “Time and Time again, we have seen how listening to a diversity of voices has brought us closer to our goals— for our company and for the workers who produce our product” (gap Inc).
Values have been shown to influence manager-subordinate relationships, and that specific organizational processes such as group behavior, communication style, leadership effectiveness, and conflict level may be directly related to similarity in values among organizational members In view of the rather pervasive impact that values may have on organizational behavior, it is essential to know more about the ability of available instruments to accurately measure values. Such research should focus on the application of personal values profiles to critical areas of organizational decision making such as promotion, job satisfaction, leadership ability, employee motivation, and the numerous dimensions of employee