Footlocker Vs. Finishline

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Footlocker is the most famous athletic shoe store on the planet. For my paper I wanted to see if the company reached their notoriety by providing the best possible retail experience to customers. Finish Line is another well known shoe store with less market share but I was curious to see if the retail practices that they implemented could match up or even surpass those of Footlocker. I took a more experimental approach to the assignment because I was in the market for a new pair of basketball shoes. At both stores I looked around for a couple minutes and observed the environment and then asked to try a pair of basketball shoes on in my size to see how the employees interacted with customers. After trying on the first pair I asked the salesperson about the product to see how well they knew the merchandise. Then I gave the specific criteria I was looking for in the shoes (good arch support and a snug fit) to see if they could come up with a solution to match my wants. In the following sections I will highlight the key differences in the retail practices of the two shoe stores. Section 1: Good Retailing Practices at Footlocker 1.Matching Environment to Business: Immediately upon arriving at Footlocker in the Meridian Mall, I felt like I was in an athletic shoe store. This is extremely valuable in my opinion, as first impressions are everything in retailing and life. There were clips of an old NBA game playing on the numerous televisions mounted in the air and upbeat hip hop music playing on the overhead. These factors led to a real sporty feel that is essential in getting customers into the right psychological mind state to buy sports shoes or apparel. Nobody wants to go into an athletic shoe store and hear classical music and see Oprah on TV, it just doesn’t put you in the mood. 2.Outfit Suggestions: When buying anything, you want to know how it will

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