First Job Essay

256 Words2 Pages
Assertiveness Your first job is one of the best experiences of life because of several reasons. Firstly, you are motivated because you are eager to achieve your life goals. Secondly, you feel a sense of achievement after endlessly sending resumes and giving interviews until you finally landed your first job. Thirdly, you now have the desire to attain financial freedom and stop allowing your parents to bail you out from your ever increasing needs and requirements. However, the feelings of excitement and euphoria give rise to anxiety, stress, and frustration when faced with numerous problems encountered in the work environment. The key to success in the work environment is to develop an assertive attitude. This is what I have learned in five years of employment as an IT professional. Assertiveness is a major competency that can help you to weather the storm and achieve your dreams in a proficient manner. I learned to be assertive in my first job as a technical support engineer with a local internet service provider. My job was to communicate with clients and resolve their queries in an efficient manner. This was a challenging task given the fact that I had to encounter people with different levels of computer literacy. Satisfying such customers requires continuous patience and communication skills. I was often frustrated when I was unable to explain the major problems that clients faced. In addition, I had to cope with angry clients who believed that the service provider was fleecing them by providing them with mediocre internet

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