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THE IMPACT OF TALENT MANAGEMENT ON THE HOSPITALITY AND TOURISM INDUSTRY IN TAIWAN

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THE IMPACT OF TALENT MANAGEMENT ON THE HOSPITALITY AND TOURISM INDUSTRY IN TAIWAN
ABSTRACT Talent management is a topic that researchers and practitioners have been concerned with for decades (Iles, Chuai, & Preece, 2010). Talent management has been defined as recruitment, retention and development of the best of the best people (Iles et al., 2010; Lewis & Heckman, 2006).It is an important element in developing successful organizations and a strategic priority for businesses (Davies & Davies, 2010). Finding talented people is a global concern for the hospitality and tourism industry (ISHC, 2006). Dawson, Abbott and Shoemaker (2011) argue that finding and recruiting people who have similar values and the ability to manage people and perform service tasks under various circumstances is a big challenge for hospitality. Few research studies have explored the impact of talent management on the hospitality and tourism industry. The paper will explore current research on talent management with implications for the hospitality and tourism industry in Taiwan. In 2011, Taiwan is ranked 37th by the World Economic Forum terms of international tourist arrivals (Blanke and Chiesa, 2011). However, recent increases in visitors means the issue of talent management must be addressed by the Taiwanese Hospitality and Tourism Industry. Data will be collected from hotels, restaurants, and travel agencies in Taiwan. Talent management is an integral part of Human Resource management. It aims to address specific strategic objectives for the organization. This paper will examine the research on talent management and the implications for the hospitality and tourism industry in Taiwan. Future studies can build on this paper by studying differential talent management practices in fast growing markets of China, India, and South-East Asia. Keywords: Talent Management, Hospitality, Tourism, Taiwan...

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