They also expect a professional level of service. Choose a product that might be sold to customers. Conduct some research to establish what customer expectations are in terms of quality, time and cost specifications. How would you market the product to the customer taking these expectations into account? Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
Kaizen is another form of quality management that Kudler Fine Foods can use. Kaizen is focused on the idea of continuous improvement within the organization. This method also focuses on ways to eliminate waste in materials and inventory. Kudler Fine Foods should continue to work on improvements in purchasing and with inventory. Performance standards are the results that are expected for performance to be satisfactory or successful.
Specific roles will have to be given to individual team members and allocate resources that help goals to be achieved. Afterwards we will need to identify sales target and reporting procedures and expected outcomes. Lastly we will need to let them know the actions they will need to take and how their actions will impact the work of other team members. Performance against the the organization’s quality and delivery standards will involve collecting data that relates to the actual performances of employees and mapping it against the expected performance. It is then possible to determine the extent to which actual performance meets intended performances.
Will the supplier have tools to allow management to view the design of the product supplied to us as it would be manufactured? Of course, the finished product should be able to bolt on to the application as soon as deliverable which ties back into the quality aspect. We must also ensure the finished product will be aesthetic and appealing to the customer. By adhering to ISO 9000 standards, I believe we will be able to manufacture
After evaluating the different modes of feedback, the responsibility of marketing managers is to make the appropriate decision to best position the organization to meet the constantly changing needs and wants of consumers. Marketing managers use different tools like sales, costs and performance analyses to make the appropriate decisions and changes to everything from the Marketing Mix to compensation of sales reps to the organizations marketing budget to best meet the needs and wants of its target market. Additionally, control consists of adapting prior plans and decisions to meet the goals and objectives of the organization for the future. This is even implied to anticipate the future goals of the organization and the products and/or services it will offer in the future to maintain or improve its competitive advantage over the competition. 7.
P2: Distribution of retail goods Distribution channels covers three sectors of industry, Primary (Raw Materials) Secondary (Manufacturing) and Tertiary (Services). Distribution centre is part of a logistics chain which include trucks delivering and picking items from the workhouse, movement of goods via: * air * road * train * ship Size of distribution centre is deepens of the business is serves. Businesses would have to plan how they are going to distribute their products or services to their existing customers in order for them to sell. Distribution channels would have to make sure that they give the product or service to the correct people and at the right time, it is very important that they are able to make their profits and efficiency when a customer purchase a product or a service. The customer may have bought it straight from the business or the producer of the product per through the retailer or the wholesaler.
There are different methods of cost estimation. In Ka-Pow project we have used the bottom up estimating. In bottom up estimate find out the cost of the work packages and then add them up to get the cost for the entire project. It is important to estimate the cost correctly otherwise it will put the project at a risk. It is very important to involve the SMEs in the cost planning also to get the accurate estimate for the cost.
Production can also be applied to services but here the areas are involved with how the services Is offered and the quality. The main task is: -Produce a product or offers a service at the best possible price -Carry out regular checks on quality. -Order materials and equipment that are used to make the product or offer the services -Make sure customers reactive their products or services on by time by working with disruptions functions, if appropriate. Marketing
3) Place: where is the product available to customers? Product placement planning is a must to think of the many paths to everywhere you can sell a product. Knowing your product as to where it sells better is the key. For instance, a company must know if a product has more sales when its placement near to cashier location, retail store or department store. 4) Promotion: Product awareness in other words.