How important would reliability and dependability factor into your evaluation? * How does one evaluate the characteristics of a quality intangible product? How important would courtesy and knowledge be of the person representing the provider in resolving an issue with a quality intangible service? Week Three Discussion Questions What are the two principle activities in strategic planning? Why is it important to correctly identify and address these two activities to ensure success in the quality initiative?
Planning/strategizing works together with the organization’s primary purpose based on where the organization wants to be and what it will take for them to get there. Planning/strategizing enables management to go beyond daily activities to set realistic goals for the organization’s success. Organizing involves setting the structure and the coordination and use of available resources needed to carry out tasks necessary to achieve the organizational plans. Leading is the ability to motivate people to give their best both individually and within group settings. Through guidance, leadership ability, and supervision of employees managers achieve organizational goals.
The current continuous improvement processes in place within my organisation ensure that it has the ability to remain competitive in today’s business environment. The following functions and behaviours are currently in place: • Customer-driven orientation • Customer satisfaction endorsed as the number one priority for the organisation • Constant focus given to meeting customer needs • Continuous improvement a part of all activities • The organisation recognising that product quality is dependent on process quality • A process of measurement existing to enable comparison of actual business performance against the expected outcomes and against the performance of other organisations • A focus on the elimination of waste, rework and errors • The consistent use of problem-solving techniques to address issues and prevent recurrence • Statistical data and analysis used to monitor and review the quality of processes within the organisation • Key performance indicators linked directly to customer satisfaction and the associated outcomes 2.) ‘In order to achieve improvement in quality, continuous improvement must be a key part of the organisational culture.’ Discuss this statement in the context of how continuous improvement enables the organisation to improve the processes and systems successfully and reliably. Continuous Improvement is key part of the organisational culture. It is an ongoing process of activities and initiatives adopted by organisations to
Through this process it should provide automatic evidence for the rigor of external evaluation of the partners outlined above. “the core principles of good assessment and quality assurance ……… underpinning both effective learning and the demonstration of competence” ( p xiii Foreword Rob Wye – Chief Executive Learning and Skills Improvement Service). Effective internal verification is an on-going process. It allows good practice to be shared, and can help identify problems at an early stage. Internal Quality Assurance upholds the credibility of any assessment or qualification the organisation delivers.
Financial Management There are four elements of financial management; planning, controlling, organizing and directing and decision making. Each element is based on the purpose of each task. By using these elements it makes the manager’s choices more informed and effective. In the planning stage a manager needs to identify what steps and tasks need to be accomplished for this task. Controlling is when a manager makes certain that a plan is in place and followed by each affected area of the organization.
The ultimate aim for a business or organisation is to succeed whether it be success in producing physical goods or success through the provision of services. For any business to succeed it is important for plans to be developed. Various plans are developed by various parts of the organisation and at different times, these plans could include resource plans, work plans and operational plans. All of these plans intertwine with each other and all relate explicitly to the organisation’s strategic plan. The strategic plan of an organisation is the overall direction, the intentions or the aspirations of the business.
14. Which of the following best describes a dynamic organization? A. Creating organizations that continually focus on the internal processes to achieve goals B. Building an organization by grouping jobs into work units and allocating resources C. Identifying business functions and mobilizing leaders D. Being flexible and responsive towards customer needs and the competitive environment Correct!
– The manager relies on control; the leader inspires trust. Managers are organisers who focus on operations. His function is operational. Manager coordinates people and processes, the utilisation of human and material resources to achieve and organisation’s objectives. Managers of an organisation manage: themselves, people and relationships, policies and procedures, environments, financial and physical resources, information and technology, ideas, operations and processes.
Unit 5003v1 Managing Team and Individual Performance 1.1 The way team, individual and organisation are managed will have a positive or negative effect on the organisation .The link between individual, team and organisation objectives is an agreement to achieve a common goal within a certain time framework. All objectives need to be SMART they have to be specify, measureable, achievable, realistic and timely. A common defination of a team is to say it is a group of people working towards a common goal. Teams also can be said to have certain characteristics i.e. a common purpose, a shared vision and core values.
This approach must know how to handle and resolve crisis when they arise. As a leader, they must show favorable behavior for the employees to mirror to have a favorable outcome. One common indicator of leader effectiveness is the extent to which the performance of the team or organizational unit is enhanced and the attainment of goals is facilitated (Yuki, 2010). Strengths The strength of the behavior approach in leadership is a situation arises, and they deal with it efficiently. Whether it is one or more issues at a time, they juggle each one to resolution.