Promote positive behavior By Natalie Glasspool Birchwood House Karen Taylor 1.1 In order to promote positive behaviour in a care setting or organisation you should follow legislation made by government such as the Human Rights Act 1998, codes of practice and relevant policies set out by your work place. It is important to read and understand these legislations and policies and then apply them to working practice. We receive mandatory training that reinforces the trusts policies and keeps us informed of any changes to be aware of. Best practice tells us that if we keep good notes and share information with colleagues correctly then we will be able to help and support patients correctly and encourage positive behaviour. 1.2 Restrictive interventions are ways and methods that prevent an individual from carrying out a certain task.
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
They enable you to provide a good quality service working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. To implement agreed ways of working you follow the Policies and Procedures and the service users care plan, where the management of the individual's daily care needs are agreed and documented. It is extremely important to have up to date agreed ways of working as there may be changes in policies within the law. Our company may have to implement them to help protect the vulnerable. You have a duty to keep service users safe by following policies, procedures and working within your job role.
They also enable you to provide good quality service working within the law and most importantly aim to keep you and the individuals you support, safe from danger or harm. Policies and procedures are to be adhered to in conjunction to the service users care plan, where the management of the individuals daily care needs are agreed and documented. It is important to have up-to-date agreed ways of working as there may be changes in policies within the law and the company may have to implement these policies to help protect the vulnerable. There is a duty to keep service users safe by following policies, procedures and working within your job role. Each job title entails particular duties and responsibilities.
c)How reflective practice contributed to improving the quality of service provision It will allow us an objective look at our practice in order to improve , helps us to recognise what we do well so that we can apply these skills in situations when arises. Improves professional judgement. I will allows us to support cutomers in better way. If we have any concerns about any issues we can look backward and analayse how it can be solved in effective way. d)How standards can be used to help a social care worker reflect on their practice?
C) Good communication with other professional bodies is a positive step which makes for a better working environment. AVI) A) Language barrier - Use a interpreter B) Distance barrier - Email, Letters C) Hearing barrier - Hearing aids, sign language yahoo.co.uk AVII) That the resident can respond accurately to the questions asked, Ask them a question to test knowledge and to see if the understood what’s being asked. I.E Follow a simple instruction. Also so that the communication back to you is ensuring the resident included all the key points you have communicated to them.
4. Policy and procedures for identifying customer needs Policy: Innovative Widgets seeks to provide clients with both formal and informal feedback mechanisms to obtain customer feedback. Innovative Widgets seeks to develop client relationships where both Innovative Widgets and client feel comfortable to initiate contact at anytime within service period. Innovative Widgets Customer Complaints Policy At Innovative Widgets, we pride ourselves on delivering exceptional customer
Unit 4222-373 Support person-centred thinking and planning 1.1 “Person-centred thinking is a set of values, skills and tools used in person-centred planning and in the personalisation of services used by individuals who are supported by care services” (Wikipedia). It means that if appropriate, the service user should be involved and kept at the centre of any discussions, reviews or decision making about their care or their life. 1.2 There are definitely benefits using person-centred thinking when working with individuals. Ultimately, it makes the individual feel empowered, and have control over their life which can benefit that individual hugely, by improving self-esteem, giving them confidence amongst a host of other personal gains. It also means that the values and beliefs of that individual are always kept in mind and as the priority in making any sort of decision, which again respects what the individual wants or would like in their life.
This would address the "unintended use of data" problem; customers would understand exactly what was being done with their information. Even better, both firms would be engaging in trust-building -- versus trust-eroding -- activities with customers. The result: improvement in the bottom line and in the customer experience.” (Davenport, et al, 2007) This should be one of the underlying motivators around data security for retailers who collect and maintain personal information on their
Understand the importance of working in partnership with others 3.2 The following are ways of working that can help improve partnership working: effective communication and information sharing; team working; awareness and respect of differences; attend team meetings and conferences; policies and procedures to be followed to protect the individuals we work with from abuse; understand of everyone’s role; clarity in roles and responsibilities; everyone to work towards the same goal. 3.4 Advice on information sharing, working relationships, confidentiality issues, confusion about roles and responsibilities or professional boundaries can be provided by the line manager. Advice and support can be provided by the following if there are any conflicts: line manager, professional organisation, independent advisory