Executive Summary Shouldice Case

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Shouldice Hospital Limited: Executive Summary Company Overview: Shouldice Hospital is a hernia operations specialized facility founded by Dr. Shouldice with the purpose of meeting the needs of patients suffering from hernias because their surgeries as well as recovery time is different from other surgeries. Problem: The hospital has a backlog of 2,400 growing by 100 every six months; the demand for the Shouldice Method surgery exceeds the hospital capacity. They are considering if they should expand and if they do, which way to do it in order not to jeopardize their competitive advantage, doctor-patient relationship. Current Process: Patients arrive to the clinic the day before the operation at around 1:00pm – 3:00pm. They join other patients in the waiting room and afterwards go into one of the six examination rooms by surgeons who have completed their operation schedules for the day. These examinations require no more than 20 minutes. If patients do not pass the exam, they’re sent home. If they pass the examination, patients are checked in and sent to their rooms. Patients share rooms and are assigned with another patient that shares common interests. At 4:30pm, nurses provide patients with orientation on what to expect and daily routines and are left to socialize. Patients are waken up at 5:30am the next day to be prepped for surgery and taken to pre operating rooms where analgesics were administered. Surgeons administered Novocain to each patient before their surgery. Surgery lasts 45 minutes. Upon completion, patients were invited to walk from the operating to the post operating room with the help of the surgeon. By the end of the day, patients were walking to dinner and socializing with other patients. Afterwards, they can stay up to three days enjoying the facilities. Success of Shouldice Hospital: * Specialized hospital in hernia operations

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